Director, Partner Relations & Growth

Maverick Payments; The Woodlands (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401K plan with matching contributions

Paid time off and holidays

Career development opportunities

Job summary

Maverick Payments is seeking a Director of Relationship Management to lead and optimize partner relations across ISO, Agent, and strategic partners. You will align cross-functional teams—Sales, Risk, Product, Operations, Finance, and Marketing—to deliver exceptional partner experiences and drive revenue growth.

Reporting to senior leadership, the role emphasizes strategic leadership, performance oversight, and development of a high-performing team.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 8–12 years in merchant services, payment processing, fintech, or acquiring.
• 5+ years of progressive leadership in relationship management or customer success.

Responsibilities

• Oversee and lead the Relationship Management department.
• Develop retention, engagement, and growth strategies for partners.
• Maintain executive-level relationships with key ISO, Agent, and strategic partners.
• Act as the primary escalation point for complex partner issues and pricing disputes.
• Lead onboarding support, portfolio reviews, and proactive partner outreach.
• Monitor portfolio health, attrition trends, and revenue opportunities.
• Collaborate with Sales, Risk, Product, Operations and Finance to align initiatives.

Skills

Relationship management

Leadership

CRM experience

Portfolio management

Data-driven decisions

Strategic planning

Education

Bachelor's degree in Business/Finance/Communications/Marketing

Tools

Salesforce

HubSpot

CRM platforms

Job description

Maverick Payments is seeking a Director of Relationship Management to lead and optimize partner relations across ISO, Agent, and strategic partners. You will align cross-functional teams—Sales, Risk, Product, Operations, Finance, and Marketing—to deliver exceptional partner experiences and drive revenue growth.

Reporting to senior leadership, the role emphasizes strategic leadership, performance oversight, and development of a high-performing team.