Director, Partner Experience

Brother USA; Tampa (FL); Remote; USD 165,000 - 180,000; Full time

Job summary

A leading provider of home and office equipment is seeking a Director of Partner Experience. This remote role involves developing marketing strategies, enhancing partner relationships, and leading the Partner Experience Team. The ideal candidate will have extensive experience in channel marketing and strong leadership skills.

Benefits

Healthcare

Wellness

401(k)

Tuition reimbursement

Paid time off

Qualifications

• 10+ years in channel marketing or related fields.
• 3+ years in office supplies, software, or consumer electronics industry.

Responsibilities

• Develop and implement marketing strategies for partners.
• Train and mentor team members.
• Prepare reports and develop presentations.

Skills

Leadership

Communication

Negotiation

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Tools

Partner Relationship Management (PRM) portals

Job description

Join to apply for the Director, Partner Experience role at Brother USA.

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With over 115 years of legacy, our brand is renowned for award-winning printers, sewing machines, P-touch labelers, and more.

Why Work at Brother

Brother is recognized as a great place to work, emphasizing inclusivity, collaboration, customer focus, and social responsibility. We promote work-life balance with flexible policies, including hybrid schedules, casual dress, and flexible Fridays. We also invest in employee growth through courses and self-paced learning resources.

Role Summary

The Director, Partner Experience develops strategies to engage and expand Brother Authorized Partners within the Commercial ecosystem. This role focuses on enhancing the Partner Relationship Platform, driving market presence, and sales growth. The director collaborates with various teams, evaluates partner programs, and leads the Partner Experience Team.

Key Responsibilities

1. Channel Marketing Strategy: Develop and implement marketing strategies, collaborate on marketing communications, enhance visibility, support demand generation, and establish the Brother for Business Excellence Center.
2. Channel Programs and Platforms: Define the partner ecosystem, provide direction to the team, ensure excellent partner platform experiences.
3. Leadership and Management: Train and mentor team members, support their development, and foster a collaborative environment.
4. Reporting and Other Duties: Prepare reports, develop presentations, and support key customer and channel events.

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or related field.
• 10+ years in channel marketing, marketing communications, or related fields, with leadership experience.
• 3+ years in the office supplies, software, or consumer electronics industry (preferred).
• Knowledge of Partner Relationship Management (PRM) portals.
• Strong creative, communication, negotiation, and leadership skills.

Compensation & Schedule

This is a remote position with up to 50% travel. Salary range: $165,000 - $180,000 annually. Benefits include healthcare, wellness, 401(k), tuition reimbursement, and paid time off. Details at Brother Benefits.

Company Culture & Additional Info

Our mission is to enrich lives through innovative products and solutions. We promote a culture of accountability, authenticity, boldness, and excellence. Our headquarters is in Bridgewater, NJ, with manufacturing in Bartlett, TN, and other locations across the US. Learn more about our culture and offerings via our website links.

Brother is an equal opportunity employer and provides accommodations for applicants with disabilities.