Director, Partner Experience

Brother USA; Dallas (TX); Remote; USD 165,000 - 180,000; Full time

Job summary

Join a leading provider of home and office equipment as a Director of Partner Experience. This role involves developing strategies to enhance partner engagement and managing the Partner Experience Team. The position requires strong leadership and marketing skills, along with a Bachelor's degree and extensive experience in channel marketing. Enjoy a competitive salary and benefits while working in a culture that values innovation and employee growth.

Benefits

Healthcare

401(k)

Tuition Reimbursement

Qualifications

• 10+ years in channel marketing or similar roles with leadership experience.
• 3+ years in office supplies, software, or consumer electronics industry preferred.

Responsibilities

• Develop and implement marketing strategies for partner engagement.
• Mentor team members and promote development.
• Prepare reports and deliver presentations.

Skills

Creativity

Communication

Leadership

Strategic Skills

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Tools

Partner Relationship Management (PRM)

Job description

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Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With over 115 years of legacy, our brand is renowned for award-winning printers, sewing machines, P-touch labelers, and more.

Brother International Corporation (BIC), established in 1954, has over 70 years of operations in the US. Our headquarters is in Bridgewater, New Jersey, and we are a subsidiary of Brother Industries Limited (BIL) from Japan. We operate in more than 30 countries worldwide, with subsidiaries across the Americas.

Why Work at Brother?

We are recognized as a great place to work, fostering a culture of inclusion, collaboration, and customer focus. We promote work-life balance with policies like hybrid schedules, casual dress, and flexible Fridays. We invest in employee growth through courses, certifications, and resources for self-paced learning.

Role Overview

The Director, Partner Experience develops strategies to engage and expand Brother Authorized Partners within the Commercial ecosystem. This role enhances the Partner Relationship Platform, making it a central, user-friendly hub for partners. It collaborates with various teams to align partner programs with business strategies, and leads the Partner Experience Team.

Key Responsibilities

1. Channel Marketing Strategy: Develop and implement marketing strategies, collaborate on communications, increase visibility, support demand generation, and establish the Brother for Business Excellence Center.
2. Channel Programs and Platforms: Define partner ecosystem, guide platform experience, and ensure adoption and loyalty.
3. Leadership and Team Management: Mentor team members, promote development, influence through collaboration, and motivate.
4. Reporting and Other Duties: Prepare reports, deliver presentations, and support key customer and channel events.

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or related field.
• 10+ years in channel marketing, marketing communications, or similar roles, with leadership experience.
• 3+ years in office supplies, software, or consumer electronics industry (preferred).
• Knowledge of Partner Relationship Management (PRM) portals.
• Strong creativity, communication, leadership, and strategic skills.

Compensation & Schedule

This remote role requires up to 50% travel. Salary ranges from $165,000 to $180,000, with eligibility for incentives. Benefits include healthcare, 401(k), tuition reimbursement, and more. Details at Brother Benefits.

Company Culture & Location

Our mission is to enrich lives through innovative products and solutions. We value accountability, authenticity, boldness, and excellence. Our headquarters is in Bridgewater, NJ, with significant facilities and remote teams across the US.

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Brother is an equal opportunity employer. We accommodate applicants with disabilities upon request.