Director, Partner Experience

Brother USA; Houston (TX); Remote; USD 165,000 - 180,000; Full time

Job summary

A leading company in home and office equipment is seeking a Director of Partner Experience to enhance partner engagement and drive sales. This role involves developing marketing strategies, managing teams, and collaborating across departments. The ideal candidate will have extensive experience in channel marketing and leadership, with a focus on innovative partner solutions. Join a dynamic team that values inclusivity and employee growth, offering a competitive salary and comprehensive benefits.

Benefits

Healthcare

401(k)

Tuition Reimbursement

Comprehensive Health Benefits

Vision

Dental

Educational Assistance

Qualifications

• 10+ years in channel marketing and team leadership.
• 3+ years in office supplies, software, or consumer electronics industry.

Responsibilities

• Develop and implement channel-specific marketing strategies.
• Mentor and coach team members to meet marketing goals.
• Prepare reports and presentations for stakeholders.

Skills

Creative Thinking

Time Management

Negotiation

Communication

Leadership

Social Media Campaign Experience

Education

Bachelor's in Business

Bachelor's in Marketing

Bachelor's in Communications

Tools

PRM Portals

Job description

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The Company At a Glance

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.

Brother International Corporation (BIC), established in 1954, has over 70 years of operations in the US, with headquarters in Bridgewater, New Jersey. It is a subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, operating in over 30 countries worldwide, including subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother is recognized as a great place to work, emphasizing inclusivity, collaboration, customer focus, and social responsibility. We promote work-life balance through policies like hybrid schedules, casual dress, and flexible Fridays. We invest in employee growth via courses, certificates, and self-paced learning resources.

The Role at a Glance

The Director, Partner Experience develops strategies to engage and expand Brother Authorized Partners within the Commercial ecosystem. This role enhances the Partner Relationship Platform, making it a central, user-friendly hub for resources, and plays a key role in increasing market presence and sales across channels. The Director works with various teams, oversees partner programs, and leads the Partner Experience Team.

Key Duties & Responsibilities

Channel Marketing Strategy

• Develop and implement channel-specific marketing strategies in collaboration with sales and marketing teams.
• Coordinate with CXC and Product Marketing to align communications and assets with strategic goals.
• Increase visibility of Brother for Business on partner platforms to drive awareness and sales.
• Support partner-led demand generation through campaigns, events, and initiatives.
• Create co-branded materials and content syndication to support marketing efforts.
• Establish the Brother for Business Excellence Center to educate and certify channel partners.

Channel Programs and Platforms

• Define the Brother Partner ecosystem, personas, and journey to foster adoption and loyalty.
• Guide the Partner Experience Program manager to ensure optimal portal experiences.

Leadership and Team Management

• Mentor and coach team members to meet marketing goals.
• Support team development with updated tools and platforms.
• Communicate effectively, motivate, and lead change initiatives.

Reporting And Other Duties

• Prepare reports and presentations for internal and external stakeholders.
• Assist key customers and channels with QBRs and events in partnership with sales.

Key Experience & Qualifications

Education: Bachelor's in Business, Marketing, Communications, or related field.

Experience: 10+ years in channel marketing, multichannel responsibilities, and team leadership; 3+ years in office supplies, software, or consumer electronics industry (preferred).

Skills: Knowledge of PRM portals, creative thinking, time management, negotiation, communication, leadership, and social media campaign experience.

Compensation & Schedule

This is a remote role with up to 50% travel. Salary ranges from $165,000 to $180,000, with benefits including healthcare, 401(k), tuition reimbursement, and more. Details at Brother Benefits.

Benefits

Comprehensive health, vision, dental, 401(k) match, educational assistance, and more. Learn more at Benefits Page.

Our Mission, Vision, & Culture

We aim to enrich lives through innovative products and solutions, driven by our core values of accountability, authenticity, boldness, and excellence. More at Our Culture.

Where We Work

Headquartered in Bridgewater, NJ, with manufacturing in Bartlett, TN, and offices across the US. Our teams are dedicated to supporting our customers and partners locally and remotely.

Learn More

• Product Categories
• Diversity & Inclusion
• CSR & Sustainability
• Work-Life & Flexibility
• Growth & Development
• LinkedIn

Brother is an equal opportunity employer. Reasonable accommodations will be provided upon request.