Director, Partner Experience

Brother USA; Philadelphia (Philadelphia County); Remote; USD 165,000 - 180,000; Full time

Job summary

A leading provider of home and office equipment is seeking a Director of Partner Experience. This remote role involves developing strategies to engage partners, enhancing the Partner Relationship Platform, and leading a team to drive sales growth. The ideal candidate will have extensive experience in channel marketing and team leadership, with a focus on the office supplies or consumer electronics industry.

Benefits

Healthcare

401(k)

Tuition reimbursement

Qualifications

• 10+ years in channel marketing and team leadership.
• 3+ years in office supplies, software, or consumer electronics industry.

Responsibilities

• Develop and implement marketing strategies for partners.
• Train, mentor, and motivate the Partner Experience Team.
• Prepare reports and support key customer events.

Skills

Creative

Communication

Negotiation

Leadership

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Communications

Tools

Partner Relationship Management (PRM)

Job description

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Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.

Why Work at Brother?

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering an inclusive, collaborative, customer-centric, and socially responsible workplace culture. We value work-life balance and flexibility, offering policies such as hybrid schedules, casual dress, and flexible Fridays. We also invest in employee growth through courses, certificates, and resources for self-paced learning.

The Role at a Glance

The Director, Partner Experience develops strategies to engage and expand Brother Authorized Partners within the Commercial ecosystem. This role enhances the Partner Relationship Platform, making it a central, user-friendly hub for resources, and collaborates across teams to drive market presence and sales growth. The Director also evaluates and redesigns partner programs, shapes the platform roadmap, and mentors the Partner Experience Team.

Key Responsibilities

1. Channel Marketing Strategy: Develop and implement marketing strategies, collaborate on communications, enhance visibility, support demand generation, and establish the Brother for Business Excellence Center.
2. Channel Programs and Platforms: Define partner ecosystem, ensure platform adoption, and optimize partner journey experience.
3. Leadership and Team Management: Train, mentor, and motivate the team, and stay updated on relevant tools and platforms.
4. Reporting and Other Duties: Prepare reports, develop presentations, and support key customer and channel events.

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, or related field.
• 10+ years in channel marketing, multichannel responsibilities, and team leadership.
• 3+ years in the office supplies, software, or consumer electronics industry (preferred).
• Knowledge of Partner Relationship Management (PRM) portals.
• Strong creative, communication, negotiation, and leadership skills.

Compensation & Schedule

This is a remote role with up to 50% travel. Salary ranges from $165,000 to $180,000 annually, with benefits including healthcare, 401(k), tuition reimbursement, and more. Details are available on our benefits page.

Our Culture and Values

Our mission is to enrich lives through innovative products and solutions. We foster a culture of accountability, authenticity, boldness, and excellence. Learn more about our culture and initiatives through our website links.