Director Parking Services

The University of Massachusetts Amherst; Amherst (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

The University of Massachusetts Amherst seeks a Director of Parking Services to provide strategic leadership for its comprehensive parking program in Amherst, MA. This onsite, full‑time role oversees operations, customer service, enforcement, infrastructure planning, and budget management to support campus growth and accessibility.

Reporting to the Assistant Vice Chancellor, you will lead a diverse team, manage facilities projects, collaborate with Facilities and external partners, and drive

Qualifications

• Bachelor's degree in a relevant field.
• 7+ years of progressively responsible experience in parking or transportation management, with at least 5 years in a supervisory or leadership role.
• Class D Driver's License.
• Experience with budget development, financial analysis, and revenue management.
• Strong leadership, communication, and interpersonal skills with the ability to engage diverse stakeholders.
• Experience with parking technologies, data systems, and customer service platforms.
• Ability to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Provide strategic leadership for parking operations, customer service, enforcement, and infrastructure planning.
• Oversee budgeting, revenue, capital planning, and financial reporting.
• Lead diverse team of staff and students; recruit, train, and evaluate performance.
• Direct maintenance and capital improvements of parking facilities.
• Coordinate with facilities and vendors on projects and technology systems.
• Represent the University in public forums and with external stakeholders.

Skills

Leadership

Communication

Interpersonal skills

Budgeting

Financial analysis

Revenue management

Parking technologies

Data systems

Customer service platforms

Flexibility

Education

Bachelor's degree

Tools

Parking technologies

Data systems

Customer service platforms

Job description

Title: Director Parking Services

Executive Area: Administration and Finance

College/School/MBU: Transportation Services

Department: Parking Services

Work Location: Amherst

Schedule:Full Time

Work Arrangement:Onsite

Job Summary

Under the general direction of the Assistant Vice Chancellor of Strategic Initiatives, the Director of Parking Services provides strategic leadership, vision, and oversight for the University’s comprehensive parking program. This includes the management of parking operations, customer service, enforcement, infrastructure planning, financial administration, and policy development for a system encompassing over 12,500 parking spaces across surface lots and parking structures. The Director ensures the delivery of high-quality, customer focused services that support the University’s mission and evolving campus needs.

Essential Functions

Develops and implements long-range plans and policies for parking operations, infrastructure, and technology to support campus growth, sustainability, and accessibility goals.

Oversees all aspects of parking operations including permit systems, garage management, enforcement, ticket processing, signage, and meter maintenance. Ensures efficient, safe, and customer-oriented service delivery.

Directs the development and administration of departmental budgets exceeding $7 million. Oversees revenue generation, rate setting, capital planning, and financial reporting to ensure fiscal responsibility and transparency.

Leads a diverse team of professional, classified, and student employees. Responsible for recruitment, training, performance management, and organizational development to foster a high-performing and inclusive workplace.

Manages the maintenance and capital improvement of parking facilities, including surface lots and parking garages. Coordinates with Facilities and external vendors to prioritize and execute projects.

Oversees the design, implementation, and auditing of parking technology systems including permit management, citation processing, and financial tracking platforms.

Serves as the primary liaison to campus departments, local government, and community stakeholders on parking-related matters. Represents the University in public forums and advisory committees.

Develops and enforces departmental policies and procedures in alignment with University goals and regulatory requirements. Promotes continuous improvement and innovation in service delivery.

Champions diversity, equity, and inclusion in all aspects of departmental operations. Ensures compliance with affirmative action, equal opportunity, and non-discrimination policies.

Performs additional administrative and leadership duties as required to support the mission of Campus Services and the University.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree.

Minimum of seven (7) years of progressively responsible experience in parking or transportation management, with at least 5 years in a supervisory or leadership role.

Class D Driver's License.

Demonstrated experience in budget development, financial analysis, and revenue management.

Strong leadership, communication, and interpersonal skills with the ability to engage diverse stakeholders.

Experience with parking technologies, data systems, and customer service platforms.

Ability to work flexible hours, including evenings and weekends, as needed.

Additional Details

Reports to the Assistant Vice Chancellor of Administration & Strategic Initiatives. Operates independently on day-to-day matters and refers policy-level decisions to the Assistant Vice Chancellor of Administration & Strategic Initiatives.

This position is subject to final budgetary and administrative approval.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday - Friday, 7:30 AM - 4:00 PM

Salary Information

Pay Grade:PSSAP Grade 31

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.