Assistant Director of Parking

Inside Higher Ed; Greenville (NC); On-site; USD 62,115 - 75,000; Full time

Job summary

A leading university in Greenville, NC, seeks an Assistant Director for Parking Services to oversee operations, compliance, and revenue protection. The role demands strategic leadership in enforcement and customer service, managing a team while liaising with various departments. Candidates should hold a Bachelor's degree with at least one year of experience in a related field, along with certifications in parking management. The position offers a competitive salary within a full-time framework.

Qualifications

• Bachelor’s degree and one year of experience related to the area of assignment.
• Must possess or be able to obtain professional credentials within 12 months.
• Experience in parking or code enforcement with progressive responsibility.

Responsibilities

• Directs the ongoing design and implementation of the parking control program.
• Leads the university’s parking management system and liaises with ITCS.
• Manages performance and development for operational lead staff.

Skills

Industry Certification (CPP or PECP)

Progressive Enforcement Leadership (5+ years)

Multi-Agency Event Coordination (2+ years)

Supervisory Authority (2+ years)

Education

Bachelor's degree

Job description

Position Number: 921348

Full Time or Part Time: Full Time

Anticipated Recruitment Range: $62,115 - $75,000

Position Type: Non-Faculty

Job Category: Non-Faculty Professional

Organizational Unit Overview

East Carolina University Department of Parking is responsible for the registration and identification of all vehicles operated by staff, faculty, students and visitors that park on University property. During an academic year, averages of 14,000 vehicles are registered with the department, in addition to the issuance of 10,000 temporary parking permits to guests and visitors to the University. The department is responsible for the enforcement of the University Parking and Transportation Services regulations, which supplement NC Motor Vehicle Law, and for the collection of parking fines incurred when violations of the regulations occur. This represents the issuance of approximately 30,000 parking citations per year. The department also administers a Parking & Transportation Committee as a management and advisory committee and Citation Appeal Board that provides an adjudication system for students, staff, faculty and visitors who have received parking citations. Approximately 3,000 appeals are handled during the academic year. The department is responsible for the collection and accounting of more than 2 million dollars in revenue from parking fees and fines, of which 80% must be transferred to the NC Department of Instruction. The department is responsible for the physical planning and maintenance of all University parking facilities and parking and traffic equipment and signage. Bicycles are registered with the unit to decrease theft and help maintain the bicycle parking on campus. The department manages all Motor Fleet Management vehicles assigned to East Carolina University. Currently, approximately 40 vehicles are assigned to various departments within the University. This requires an annual verification of vehicles leased to ECU by MFM, quarterly reports of vehicles not meeting minimum mileage and other record keeping and reporting as required by MFM.

Job Duties

Reporting to the Director of Parking and Transportation Services, this position serves as the operational executive for Parking Services. The Assistant Director is responsible for the strategic oversight of enforcement, customer service, and integrated event coordination, exercising independent judgment to ensure departmental compliance and revenue protection.

This role exercises comprehensive, independent decision-making authority over critical departmental programs: Enforcement, Customer Service, and Event Logistics

This role exercises comprehensive, independent decision-making authority over critical departmental programs: Enforcement, Customer Service, and Event Logistics.

Program Design

Directs the ongoing design, implementation, and assessment of the entire parking control program. This includes setting enforcement priorities, determining deployment schedules, and managing relationships with campus safety and local authorities regarding high-level enforcement issues and events (e.g., vehicle towing, impoundment protocols, and traffic).

Parking System Coordination

Leads and supports the university’s parking management system and serves as the primary liaison between the Parking & Transportation department and the software provider and ECU’s ITCS Department. Ensures the system effectively supports campus permitting, license plate recognition, and citation processing. Establishes and maintains permit rates and enforcement structures and ensures accurate data and reporting to support revenue reconciliation, compliance, and informed departmental decision-making.

Campus Liaison

Acts as the primary operational representative for the department, negotiating and coordinating with Athletics, Campus Events, and Facility Services to ensure seamless 24/7/365 operational coverage.

Managing Functional Teams and Direct Supervision

This role manages two distinct functional teams and the direct supervision of other professional and supervisory staff.

Supervisory Authority

Directly manages the performance, professional development, and day-to-day workflow of the operational lead staff, including the Enforcement function and administrative/professional staff responsible for customer service and daily operations.

HR Accountability

Possesses formal authority to recommend salary adjustments, initiate and oversee disciplinary actions, manage recruitment, and conduct final performance evaluations for all direct reports.

Training Development

Designs and implements mandatory, formal training programs for all parking staff (Parking Control Officers, Customer Service staff, and temporary event staff) on policy interpretation, technology use, and customer conflict resolution.

Revenue Systems Oversight

This function involves oversight of revenue systems, ensuring accountability, and contributing to the annual budget process.

Revenue Auditing

Establishes and implements internal control procedures for cash handling, citation payments, and permit sales. Conducts periodic audits of cash reconciliation reports to safeguard departmental revenue.

Budgetary Input

Assist the Director with developing budget proposals for the operational maintenance of parking infrastructure (meters, gates, signage) and technology systems, contributing detailed financial forecasts and justification for capital expenditure recommendations.

Policy Development (Advanced)

Researches and drafts comprehensive revisions to the official ECU Parking and Traffic Ordinance, ensuring compliance with state and federal laws (e.g., ADA, NC General Statutes). Submits finalized policy recommendations to the Director for approval.

Dispute Resolution

Acts as the Final Administrative Reviewer for complex Level 2 parking citation appeals and requests for exception, exercising independent judgment on matters of policy and fairness. This is a critical management function using comprehensive program knowledge.

Contingent upon availability of funds.

Minimum Education/Experience

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License Or Certification Required By Statute Or Regulation

N/A

Preferred Experience, Skills, Training/Education

• Industry Certification: Possession of (or ability to obtain within 12 months) professional industry credentials such as Certified Parking Professional (CPP) or Parking Enforcement Compliance Professional (PECP).
• Progressive Enforcement Leadership: 5+ years of direct experience in parking or code enforcement, with a proven track record of increasing responsibility and field-team management.
• Multi-Agency Event Coordination: 2+ years of experience managing the logistical complexities of large-scale campus or municipal events, specifically coordinating between enforcement, safety, and facilities teams.
• Supervisory Authority: 2+ years of formal supervisory experience, including performance evaluation, staff training, and the application of administrative policies.

Special Instructions To Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Additional Instructions To Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Close Date

4/2/2026

Open Until Filled

No

To apply

To apply, visit https://ecu.peopleadmin.com/postings/92282