Director, Operations Group Manager - Loans Enablement

BNY Mellon; Houston (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Paid volunteer time

Generous paid leaves

Job summary

BNY Mellon Houston seeks a Director, Operations Group Manager for Loans Enablement. You will lead day‑to‑day operations across PODs/SGDs, drive strategic execution, and implement metrics for client deliverables, costs, efficiency, and risk.

Role focuses on process improvements, change initiatives, and stakeholder alignment. Requires 10–12 years of experience, Bachelor's degree, and hands-on syndicated loan knowledge.

Qualifications

• Bachelor's degree or equivalent experience required.
• Extensive leadership experience in operations.
• Syndicated loan operations knowledge is a plus.
• Strong data literacy and regulatory awareness.

Responsibilities

• Oversee day-to-day operations of Platform teams within PODs and SGDs.
• Execute the Operations strategy for Loans Enablement.Plan and manage resources across SDGs.
• Develop and monitor metrics covering deliverables, costs, efficiency, and risk.

Skills

Operations leadership

Agile experience

Data literacy

Stakeholder management

Change management

Process improvement

Team building

Education

Bachelor's degree

Job description

Director, Operations Group Manager - Loans Enablement

Location: Houston, TX.

Responsibilities

• Responsible for day‑to‑day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)
• Execute the Operations strategy for the Platform by planning and day‑to‑day management of the Operations teams within the SDGs
• Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
• Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
• Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
• Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
• Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools
• Lead and manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
• Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
• Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
• Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
• Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Qualifications

• Bachelor’s degree in a related discipline or equivalent work experience required.
• Applicable local/regional licenses or certifications as required by the business.
• 10‑12 years of total work experience with at least 1‑2 years of management experience preferred.
• Prior hands‑on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Operations experience required, with Agile experience preferred
• Background in process re‑engineering and experience leading large, diverse teams
• Familiarity with relevant regulations and operations standards. Strong communication and collaboration skills
• Ability to provide constructive feedback and build effective teams
• Highly proficient in data literacy and data management
• Problem solving passion for changing status quo and driving out‑of‑the‑box ideas
• Non‑hierarchical, transparent, trusting, trustworthy
• Eagerness to "roll up the sleeves" in execution and learning; pushes the team to do the same

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.