Director, Operations Lead

BNY; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Director of Operations Lead for Loans Enablement in Houston to drive end-to-end operations for the platform. You will partner with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across SDGs, and set the platform's operational strategy.

The role requires 10–12 years of experience, strong leadership, hands-on syndicated loan knowledge, and a track record in BAU and large projects.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10-12 years total work experience with 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred
• Experience with BAU and larger project / program delivery preferred
• Data management and Digital Tool deployment
• Leadership and influencing skills
• Ability to make hard and fast decisions
• Problem solving
• Passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same
• Able to communicate vision and get others on board
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Prior loan operations experience in a financial service setting preferred

Responsibilities

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

Skills

Leadership

Communication

Decision making

Problem solving

Agile experience

Data management

Education

Bachelor's degree or equivalent

Job description

Director, Operations Lead - Loans Enablement

This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent experience in a related field.
• 10-12 years of total work experience with at least 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred
• Experience with both BAU and larger project / program delivery preferred
• Data management and Digital Tool deployment
• Leadership and influencing skills
• Ability to make hard and fast decisions
• Problem solving
• Passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same
• Able to communicate vision and get others on board
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Prior loan operations experience in a financial service setting preferred

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.