Director, Operational Analytics & Insights

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 104,000 - 110,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Manager of Performance Analytics & Insights to drive actionable insights across the Americas portfolio. You will lead complex analyses, design scalable reporting, and translate data into recommendations for Operations leadership.

In this role, you will collaborate with stakeholders, advance AI-enabled analytics, and mentor analysts while balancing multiple initiatives in a fast-paced environment.

Qualifications

• Bachelor's degree in Analytics, Business, Statistics, Information Systems, Computer Science, or related field.
• 5+ years of experience in analytics, business intelligence, or data analysis.
• Advanced Python skills.
• Experience translating business questions into analytical solutions.
• Excellent communication and presentation skills.
• Experience managing multiple priorities in a fast-paced environment.
• Preferred Qualifications: hospitality or operations experience; AI-enabled analytics or generative AI solutions; predictive or diagnostic analytics; mentoring or leading analysts; data visualization best practices; cross-functional collaboration with executive stakeholders.

Responsibilities

• Lead complex analyses to identify trends, performance drivers, and operational opportunities.
• Translate data into actionable insights and recommendations for Operations leadership.
• Partner with stakeholders to understand business challenges, define analytical approaches, and deliver meaningful solutions.
• Present findings and recommendations to leaders and non-technical audiences.
• Design, develop, and maintain scalable dashboards, reporting, and analytical tools.
• Ensure reporting accuracy, consistency, and data quality across operational metrics.
• Troubleshoot reporting issues, data discrepancies, and query performance.
• Identify opportunities to simplify reporting, automate recurring processes, and improve data accessibility.
• Build strong relationships with Operations, Commercial, and cross-functional partners.
• Provide analytical support for strategic initiatives, operational reviews, and executive reporting.
• Prioritize multiple projects while balancing ongoing operational support and longer-term analytical work.
• Help stakeholders interpret data and make informed business decisions.
• Identify opportunities to leverage AI, automation, and advanced analytics to improve reporting efficiency and decision making.
• Explore emerging analytical tools and techniques to enhance insight generation and reduce manual effort.
• Partner with technical teams to implement scalable analytical solutions.
• Promote best practices for analytics, data governance, and self-service reporting across the organization.
• Coach and mentor analysts, providing guidance on analytical methods, problem solving, and stakeholder engagement.
• Review work products to ensure quality, accuracy, and business relevance.
• Foster a collaborative, continuous improvement mindset within the Analytics team.

Skills

Advanced Python

Tableau

Tableau Prep

Google Cloud Platform (GCP)

Microsoft Excel

Analytical thinking

Communication skills

Education

Bachelor's degree in Analytics, Business, Statistics, Information Systems, Computer Science, or related field

Tools

Tableau

Tableau Prep

Google Cloud Platform (GCP)

Microsoft Excel

Job description

IHG Hotels & Resorts is seeking a Manager of Performance Analytics & Insights to drive actionable insights across the Americas portfolio. You will lead complex analyses, design scalable reporting, and translate data into recommendations for Operations leadership.

In this role, you will collaborate with stakeholders, advance AI-enabled analytics, and mentor analysts while balancing multiple initiatives in a fast-paced environment.