Director, Operating Model & AI Enablement

Computershare U.S.; Louisville (KY); Hybrid; USD 126,000 - 189,000; Full time

Benefits offered by this job

Paid parental leave

Health and wellbeing rewards

401k matching

Income protection

Care for family and flexible benefits

Job summary

Computershare seeks a Senior Director, Operating Model & AI Enablement, to lead strategic initiatives across operating models, workforce strategy, and organizational design. You will collaborate with senior leaders to shape and implement AI-enabled ways of working, balancing regional needs and customer outcomes while guiding large-scale change.

You will drive transformation across processes, governance, and workforce readiness, influencing stakeholders and aligning priorities to strengthen

Qualifications

• 15+ years of experience leading strategic initiatives, operating model evolution, organizational effectiveness, or large-scale change.

Responsibilities

• Shape and execute strategic initiatives aligned to Computershare's operating model strategy.
• Drive improvements in business processes, organizational effectiveness, customer experience, and process consistency while balancing business requirements, regional needs, and customer outcomes.
• Evaluate the impact of AI, automation, and emerging technologies on operating models, workforce requirements, organizational design, and business processes, and develop recommendations that support long-term business objectives.
• Assess workforce and organizational readiness for change and develop strategies that support successful adoption of strategic initiatives.
• Partner with business leaders to design and implement scalable solutions that support long-term growth and operational excellence.
• Build stakeholder alignment and influence cross‑functional teams to drive execution and results in a complex matrixed environment.
• Develop business cases, recommendations, and implementation plans that support strategic priorities.
• Monitor industry trends, market developments, and evolving business practices to identify opportunities that improve organizational effectiveness, workforce capability, and operational performance.

Skills

Operating model

Organizational effectiveness

Change management

AI enablement

Stakeholder influence

Leadership without authority

Job description

Computershare seeks a Senior Director, Operating Model & AI Enablement, to lead strategic initiatives across operating models, workforce strategy, and organizational design. You will collaborate with senior leaders to shape and implement AI-enabled ways of working, balancing regional needs and customer outcomes while guiding large-scale change.

You will drive transformation across processes, governance, and workforce readiness, influencing stakeholders and aligning priorities to strengthen