Director of Workforce Absence & Client Services

Sedgwick; Houston (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Sedgwick, a leading risk and claims solutions provider, seeks a seasoned client services professional to manage large accounts remotely from Texas. This full-time position leads account management strategies, ensures client retention, and grows revenue with complex service models across multiple offices.

You will oversee client service plans, coordinate cross-functional teams, and drive satisfaction for jumbo clients, while mentoring staff and maintaining quality standards.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Ten (10) years related experience or equivalent combination of education and experience; include two (2) years account manager or five (5) years adjuster, with two (2) years supervisory.
• Excellent oral and written communication, including presentation skills.
• Analytical and interpretive skills; strong organizational ability.
• Strong understanding of workers' compensation, liability and disability claims management.
• Knowledge of client servicing and ability to manage complex programs.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and performance; identifies potential dissatisfaction prior to renewal.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates reduction of barriers by coordinating with IT, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through education and affiliations.
• Supervises personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with Quality initiatives.

Skills

Excellent communication

Leadership

Negotiation

Problem solving

Teamwork

Analytical skills

Presentation skills

Account management

Client servicing

Education

Bachelor's degree

CPCU/AIC/ARM designation

Tools

Microsoft Office

Job description

Sedgwick, a leading risk and claims solutions provider, seeks a seasoned client services professional to manage large accounts remotely from Texas. This full-time position leads account management strategies, ensures client retention, and grows revenue with complex service models across multiple offices.

You will oversee client service plans, coordinate cross-functional teams, and drive satisfaction for jumbo clients, while mentoring staff and maintaining quality standards.