Director of Workforce Absence & Client Services

Sedgwick; Austin (TX); Remote; USD 85,000 - 115,000; Full time

Job summary

Sedgwick in Texas is seeking an experienced Client Services leader to oversee jumbo client programs, retention, and revenue growth. The role requires guiding multiple offices and staff, with a focus on service plans and cross-functional collaboration.

You will conduct pre-renewal reviews, negotiate service changes, and ensure quality initiatives. Strong communication, analytical ability, and leadership are essential; travel may be required.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Ten years related experience, including two years account manager experience or five years adjuster experience with two years supervisory preferred.

Responsibilities

• Provides stewardship reporting to clients; educating clients on issues and trends impacting programs.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plans.
• Directs cross-department collaboration to reduce barriers and improve service delivery.
• Supervises personnel assigned to programs with multiple Account Representatives.

Skills

Communication skills

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation & facilitation

Leadership

Teamwork

Account management

Workers' compensation knowledge

Education

Bachelor's degree

CPCU/AIC/ARM designation

Job description

Sedgwick in Texas is seeking an experienced Client Services leader to oversee jumbo client programs, retention, and revenue growth. The role requires guiding multiple offices and staff, with a focus on service plans and cross-functional collaboration.

You will conduct pre-renewal reviews, negotiate service changes, and ensure quality initiatives. Strong communication, analytical ability, and leadership are essential; travel may be required.