Director of User Services

Code4lib; Little Rock (AR); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

The UA Little Rock Ottenheimer Library invites applications for a 12-month, on-site Director of User Services. This faculty appointment leads strategic planning for public-facing library operations, including information, reference, and technology support to advance student success.

Reporting to the Dean, the Director drives policy development, resource allocation, marketing and community engagement, and data-informed assessment of service impact across circulation, interlibrary loan, and

Responsabilidades

• Strategic leadership for public-facing library operations.
• Provide operational oversight for information, reference, and technology support.
• Lead data-informed assessment and policy development to support student success.

Descripción del empleo

Description

The Director of User Services provides strategic, administrative, and fiscal leadership for the public-facing library operations of the UA Little Rock Ottenheimer Library. Reporting directly to the Dean of the Ottenheimer Library, this position serves as a key member of the senior administrative leadership team, supporting library-wide strategic planning, policy development and resource allocation to support the university's academic mission.

The director provides leadership and operational oversight for a broad portfolio of user-centered services, including information, reference, and technology support, circulation, course reserves, resource sharing, and tangible collections management. The position drives the library's marketing, communication, and community engagement strategies; collaborates on public-facing digital platforms and web presence; and leads data-informed assessment initiatives to evaluate service impact, align with institutional student success outcomes and foster continuous improvement. This position is governed by state and federal laws, and agency/institution policy.

This position holds a 12-month, on-site faculty appointment with rank leading to tenure.