Faculty Director, User Services & Engagement

Kansas Library Association; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Arkansas at Little Rock’s Ottenheimer Library seeks a Director of User Services to provide strategic, administrative, and fiscal leadership for public-facing library operations. Reporting to the Dean, this role supports planning, policy development, and resource allocation to advance the university’s academic mission.

The director oversees user-centered services, including information, reference, circulation, and technology support, and leads marketing, community engagement, and

Responsibilities

• Provides strategic leadership for user-centered library services including information, reference, and technology support.
• Oversees circulation, course reserves, resource sharing, and collections management.
• Drives marketing, communications, and community engagement activities for the library.
• Leads data-informed assessment to evaluate service impact and guide improvements.

Job description

University of Arkansas at Little Rock’s Ottenheimer Library seeks a Director of User Services to provide strategic, administrative, and fiscal leadership for public-facing library operations. Reporting to the Dean, this role supports planning, policy development, and resource allocation to advance the university’s academic mission.

The director oversees user-centered services, including information, reference, circulation, and technology support, and leads marketing, community engagement, and