Director of User Services

ELUNA Content Working Group; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

ELUNA Content Working Group in Little Rock, AR seeks a library leader to oversee user services and collections, providing strategic vision and administrative oversight for information, reference, technology assistance, circulation, reserves, resource sharing, and patron delivery.

The role leads a team of about 10 FTE, mentors staff, supports marketing and campus partnerships, and collaborates to enhance digital infrastructure and academic support. Evening/weekend hours may be required.

Responsibilities

• Provide strategic vision and administrative oversight for library user services, including information, reference and technology assistance, circulation, course reserves, resource sharing and patron delivery services.
• Provide oversight of the maintenance of tangible collections within the Ottenheimer Library including print, microform and media formats, as well as distinct collections, including government documents and special collections.
• Lead and empower a team of approximately 10 FTE (full-time staff and part-time student employees) through recruitment, training, mentorship and team development.
• Support strategic marketing and communication strategies while cultivating dynamic engagement initiatives with campus and community partners.
• Collaborate with the Director of the Learning Commons to provide a coordinated approach to academic support services and experiential learning opportunities in the library, learning commons, and makerspace.
• Collaborate with the Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate the library’s public-facing digital infrastructure.
• Participate in professional scholarship and service consistent with an appointment as a tenure-track faculty member.
• Work occasional evening and weekend hours as needed in support of user services.
• Performs other work-related duties as assigned.

Job description

• Provide strategic vision and administrative oversight for library user services, including information, reference and technology assistance, circulation, course reserves, resource sharing and patron delivery services;
• Provide oversight of the maintenance of tangible collections within the Ottenheimer Library including print, microform and media formats, as well as distinct collections, including government documents and special collections;
• Lead and empower a team of approximately 10 FTE (full-time staff and part-time student employees) through effective recruitment, training, mentorship and team development;
• Support strategic marketing and communication strategies while cultivating dynamic engagement initiatives with campus and community partners;
• Collaborate with the Director of the Learning Commons to provide a coordinated approach to academic support services and experiential learning opportunities in the library, learning commons, and makerspace;
• Collaborate with the Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate the library’s public-facing digital infrastructure;
• Participate in professional scholarship and service consistent with an appointment as a tenure-track faculty member;
• Work occasional evening and weekend hours as needed in support of user services;
• Performs other work-related duties as assigned.