Director of Transformation & AI Innovation

Berger Communities; Wayne (PA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits start after 30 days

Tuition assistance

Employee referral bonus

Rent discount

401k with company match

Life insurance

Disability insurance

Job summary

Berger Communities, based in Wayne, PA, seeks a Director of Business Transformation to act as an internal consultant and innovation partner across all departments, identifying how work is done today and uncovering opportunities to make it faster, simpler, and more effective.

The role emphasizes embedding with teams, documenting workflows, recommending automation, and driving cross-functional programs to elevate speed, quality, and resident experience in a hands-on, in-person setting.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field.
• 3-7 years of professional experience, including leading cross-functional projects.
• Passion for AI use in the workplace.

Responsibilities

• Spend meaningful time embedded within each department observing how work is actually completed.
• Document current workflows, manual processes, bottlenecks, duplicate work, reporting inefficiencies, approval delays, and communication challenges.
• Develop recommendations that improve speed, quality, and employee experience.
• Identify where automation can remove repetitive work and where employee judgement, or a persona resident interaction should be part of the workflow.
• Evaluate changes against Berger’s brand promise and the experience of residents, prospects, and employees.
• Look beyond AI, recommend improvements through workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps.
• Assess whether source data and the current process are reliable enough for a proposed use case.
• Identify data cleanup needs and translate department needs into documented workflow requirements, success measures, and acceptance criteria for Strategic Services and any implementation partners.
• Define escalation and review steps for sensitive resident communications, including notices.
• Work with Strategic Services who retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.
• Serve as Berger’s internal AI educator through department workshops, lunch & learns, individual coaching, office hours, demonstrations, and new-employee AI orientation, building excitement while keeping adoption thoughtful and responsible.
• Support each individual department within Berger Communities to streamline efficiencies

Skills

AI in the workplace

Cross-functional leadership

Strategic thinking

Education

Bachelor's Degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field

Job description

Berger Communities, based in Wayne, PA, seeks a Director of Business Transformation to act as an internal consultant and innovation partner across all departments, identifying how work is done today and uncovering opportunities to make it faster, simpler, and more effective.

The role emphasizes embedding with teams, documenting workflows, recommending automation, and driving cross-functional programs to elevate speed, quality, and resident experience in a hands-on, in-person setting.