Director of AI-Driven Business Solutions

Berkley Technology Services

Wilmington (DE)

On-site

USD 137,000 - 256,000

Full time

14 days+

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Job summary

Berkley Technology Services is seeking a Director, Business Solutions to partner with Divisional IT, translate business strategy into technology roadmaps, and drive measurable value across operating units. You will own solution design, process design, and the adoption of AI-enabled capabilities while coordinating with CIO and delivery leadership.

The role emphasizes leadership of a cross-functional team, governance, and ongoing modernization efforts to balance scalability, cost, and risk in a

Qualifications

10+ years of experience in business technology, product management, business architecture, process improvement, or technology consulting.
5+ years leading business-facing technology teams.
Deep understanding of commercial insurance operations (underwriting, claims, policy administration, billing, distribution, or operations).
Experience with Guidewire, workflow automation, data platforms, AI solutions, or modern insurance ecosystems preferred.

Responsibilities

Serve as the primary technology partner to operating unit executives and business leaders.
Develop a deep understanding of business strategies, goals, and market needs.
Identify opportunities to improve performance through process redesign, automation, analytics, data, AI, and technology enablement.
Lead AI-first business analysis and design activities.
Own solution intent from problem definition through adoption and realization of business value.
Foster teamwork, governance, and alignment with enterprise initiatives.