Director of Training & Site Operations

EverOn Data Center Services

United States

Remote

USD 150,000 - 210,000

Full time

2 days ago

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Job summary

EverOn Data Center Services is seeking a Director of Training (Client & Site Operations) to shape the vision and governance of site-level and client-facing training programs. You will ensure 100% compliance with facility operations standards, accelerate speed-to-competency for new hires, and deliver robust client visibility through structured reporting.

You will bridge client expectations with commercial goals and hands-on technical mastery across the data center portfolio, leading qualification

Qualifications

Bachelor’s degree required.
7+ years of experience managing a technical training program and platform preferred.
3-5 years of leading teams preferred.
Experience in a mission-critical environment preferred.
Must be proficient in: Microsoft Project, Excel, PowerPoint, PDF and CAD/Visio, REVIT

Responsibilities

Site Operations & Training Compliance: Oversee and enforce the execution of technical site qualification programs, including site-specific qualification cards and standard operating procedures (SOPs).
Compliance Enforcement: Establish rigorous auditing and enforcement mechanisms to ensure all critical facility technicians and site leadership maintain up-to-date mandatory qualifications.
Manager Compliance: Track, audit, and enforce compliance for all new critical facility managers, ensuring they successfully complete site leadership and technical orientation matrices.
Onboarding Frameworks: Design, implement, and optimize standardized technician onboarding pathways to accelerate site integration and operational readiness.
Client Portfolio Oversight: Oversee all external and customer-focused training programs, ensuring educational delivery aligns with contractual client agreements.
Financial Reporting: Own and manage financial reporting tied to client training accounts, including budget trackability, billable training allocations, and resource utilization.
Consultation Services: Pursue and manage technical training consultation opportunities and revenue-generating training projects for external customers
RFP Strategy Coordination: Partner with Sales, Operations, and Executive leadership to coordinate and author winning training strategies for Request for Proposals (RFPs).
Capability Articulation: Clearly define and communicate EverON’s technical training advantages, qualification frameworks, and safety culture to prospective clients during the bidding process.
Portfolio Standardization: Identify and define strategic training objectives throughout the operations portfolio; design, plan, and implement programs, policies, and procedures to fulfill those needs.
Cross-Functional Alignment: Lead meetings with executive management, site training representatives, and corporate training teams to drive portfolio cohesion and operational alignment.
Technical Industry Standards: Stay updated on legal requirements, data center operational developments, and best practices in mission-critical technical training.
Site Evaluation: Conduct routine site visits to facilitate in-person operational assessments, audit qualification records, and develop strong working relationships with site-level teams.
LMS Tracking: Direct the utilize of Learning Management Systems (LMS) and tracking tools to maintain accurate participant progress and automated compliance records.
Executive Reporting: Provide regular, data-driven reporting to senior leadership and external clients regarding training effectiveness, qualification metrics, and operational readiness.