Director of Training Development & LMS Excellence

City of New York; New York (NY); On-site; USD 65,000 - 100,000; Full time

Job summary

The New York City Department of Homeless Services (DHS) is seeking an Administrative Staff Analyst NM to support training development and implementation within the Office of Program Development and Implementation. The role emphasizes coordinating stakeholders, configuring ABSORB courses, and improving LMS workflows.

Responsibilities include aligning training needs with agency goals, maintaining ABSORB content and reports, and producing job aids to support DHS training operations.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration, etc., and two years of satisfactory full-time professional experience in relevant areas.
• Bachelor's degree and four years of professional experience in the described areas, including 18 months in executive/managerial capacity.

Responsibilities

• Identifying and engaging internal and external stakeholders to determine agency training needs.
• Liaising with internal and external stakeholders to resolve roadblocks and ensure training courses or programs are developed within prescribed timelines.
• Customize and configure courses within ABSORB and the Agency’s Learning Management System to deploy courses to the correct audience.
• Maintain and troubleshoot issues within ABSORB to meet organizational training needs, including content and user roles.
• Enhance ABSORB reporting to ensure Agency compliance with training requirements.
• Develop job aids to memorialize ABSORB functions critical for DHS training operations.

Skills

Budgeting

Financial analysis

Public administration

Management/supervisory

Education

Master's degree in economics/finance/accounting/public administration or related field

Bachelor's degree with four years professional experience in the described areas

Tools

ABSORB

Job description

The New York City Department of Homeless Services (DHS) is seeking an Administrative Staff Analyst NM to support training development and implementation within the Office of Program Development and Implementation. The role emphasizes coordinating stakeholders, configuring ABSORB courses, and improving LMS workflows.

Responsibilities include aligning training needs with agency goals, maintaining ABSORB content and reports, and producing job aids to support DHS training operations.