Director of Ticketing & Tessitura Strategy

Long Center for the Performing Arts; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Long Center for the Performing Arts in Austin, TX is seeking a Tessitura champion to lead our Ticketing department. The Director of Ticketing will oversee box office, revenue operations, and customer experience, ensuring efficient systems and Hospitality-driven service.

Responsibilities include strategic leadership of Tessitura, budgeting, cross-functional collaboration, and staff development in a hybrid work setting at the Long Center campus with remote flexibility as needed.

Qualifications

• 7+ years in ticketing, arts administration, or venue operations.
• Advanced Tessitura expertise including pricing, zones, and reports.
• Proven experience leading customer-facing teams and setting service standards.
• Experience managing budgets and cross-functional projects.

Responsibilities

• Supervise Box Office to ensure efficient online ticketing, call center, and group sales with high customer service.
• Set benchmarks, sales goals, service standards, and performance metrics; ensure they are met and evaluated.
• Manage contracts and relationships for external cultural organizations through a centralized box office program.
• Handle accounting and financial operations including deposits, refunds, and settlements.
• Oversee event builds, inventory, dynamic pricing, promotions, and ticket fulfillment processes.
• Oversee Tessitura and other patron-facing technologies; ensure data integrity and system optimization.
• Supervise the Database Manager and DBA for constituent management, reporting, and BI processes.
• Partner with Development, Marketing, Sales, Programming, Operations, and Finance to maximize patron data use and reporting.
• Ensure proper utilization, maintenance, training, and support for Tessitura and integrated technologies.
• Assist with budgeting, forecasting, staffing, and planning for patron experience initiatives.
• Collaborate with leadership to implement customer service, audience development, accessibility, and retention strategies.
• Lead, coach, and develop direct reports to foster a high-performing team.

Skills

Tessitura expertise

Customer service leadership

Data analysis

Budgeting & financials

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in arts administration or related field

Tools

Tessitura CRM

SQL/BI tools

Microsoft Excel

Job description

The Long Center for the Performing Arts in Austin, TX is seeking a Tessitura champion to lead our Ticketing department. The Director of Ticketing will oversee box office, revenue operations, and customer experience, ensuring efficient systems and Hospitality-driven service.

Responsibilities include strategic leadership of Tessitura, budgeting, cross-functional collaboration, and staff development in a hybrid work setting at the Long Center campus with remote flexibility as needed.