Director of Technical Account Management & Growth

Total Expert Inc.; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Employee Stock Option Plan

Medical, Dental, Vision

401(k) with employer match

Paid Parental Leave

Flexible Time-Off

Job summary

Total Expert is seeking a leader to run Technical Account Management as a business unit, growing Admin Copilot revenue while expanding the service catalog with AI-enabled delivery. You will define technical standards, drive capacity planning, and partner across Finance, Sales, and CS to attach Admin Copilot in new business and expansions.

The role requires executive presence, cross-functional collaboration, and the ability to translate complex platform capabilities into repeatable, scalable

Qualifications

• Leadership experience leading a customer-facing technical delivery org.
• Commercial ownership for a services or subscription revenue line.
• Experience with capacity planning and backlog management in a billable/subscribed-hours model.

Responsibilities

• Own Admin Copilot revenue line and forecast within CS.
• Expand delivery capability and catalog by productizing repeatable work.
• Define technical competency models and enforce quality standards.
• Lead delivery with capacity and margin discipline across models.
• Make realized value visible through AI-enabled reporting and renewal proof.

Skills

Leadership

Commercial ownership

Delivery economics

Platform depth

Technical leadership

AI leverage

Cross-functional range

Executive presence

People development

Job description

Total Expert is seeking a leader to run Technical Account Management as a business unit, growing Admin Copilot revenue while expanding the service catalog with AI-enabled delivery. You will define technical standards, drive capacity planning, and partner across Finance, Sales, and CS to attach Admin Copilot in new business and expansions.

The role requires executive presence, cross-functional collaboration, and the ability to translate complex platform capabilities into repeatable, scalable