Director, Admin Copilot & Platform Delivery

Total Expert Inc.

Coppell, Minneapolis (TX, MN)

Hybrid

USD 160,000 - 200,000

Full time

12 days ago

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Job summary

Total Expert Inc. is seeking a strategic Technical Account Management leader to grow Admin Copilot into a scaled subscription business.

You will own the Admin Copilot revenue line, forecast it with CS, and drive expansion by surfacing accounts consuming beyond their blocks while collaborating with CS, Sales, and Finance. This role demands deep platform, integration, and AI tooling proficiency and a proven ability to drive value in a complex SaaS environment.

Qualifications

Experience leading a customer-facing technical delivery organization.
Accountability for a services or subscription revenue line with growth ownership.
Experience with capacity planning, utilization and backlog management in a billable or subscribed-hours model.
Credibility at the administration and configuration level of a complex SaaS platform with Product/Engineering.
Technical leadership across APIs, integrations and data, able to guide and mentor teams.

Responsibilities

Grow Admin Copilot into a scaled subscription business and own the revenue line.
Forecast and manage Admin Copilot within CS with rigorous metrics.
Lead expansion by surfacing accounts exceeding subscribed blocks and converting demand.
Partner with Finance, Sales and Professional Services on pricing, packaging, and ARR tracking.
Expand team capability and service catalog; productize capabilities for repeatable delivery.
Make AI-enabled delivery the operating norm using Total Expert extensibility tools.
Define and maintain the service catalog and POD boundaries.
Evolve POD boundaries to optimize delivery and protect customer experience.
Build value reporting for renewals with evidence of delivered work and value.