Director of Student Services Operations

Williams College; San Marcos (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Texas State University’s One Stop is seeking a Director to oversee day-to-day operations, drive KPI achievement, and enhance the student journey across admissions, financial aid, and billing processes.

The role requires strong leadership, exceptional communication, and the ability to analyze processes and collaborate with multiple on-campus departments to improve performance and student satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience
• Managerial experience
• Supervisory experience
• Higher education experience

Responsibilities

• Manage day-to-day One Stop operations
• Develop, refine, and drive the meeting of key performance indicators
• Regularly assess customer service and performance data to anticipate and proactively address student needs
• Work collaboratively with home office department heads to ensure One Stop operations are effectively addressing related student and parent needs
• Develop and help train direct reports to ensure their success
• Assess direct reports and provide feedback to facilitate their success and that of students
• Establish, monitor, and drive needed changes to assessment metrics (i.e., staff performance, customer satisfaction, etc.)
• Manage effectively and efficiently escalations from staff
• Establish, assess, and manage needed improvements to technology to meet the One Stop mission
• Oversee the development and maintenance of office policies and procedures
• Assess potential enrollment barriers related to business processes and provide home office department heads with input on how these barriers might be addressed
• Navigate confidential student information across multiple systems
• Perform other duties as assigned

Skills

Managerial experience

Supervisory experience

Customer service

Adaptability

Initiative

Problem solving

Communication

Public speaking

Teamwork

Organizational skills

PC proficiency

Student information systems

CRM systems

Education

Bachelor's degree or equivalent

Job description

Texas State University’s One Stop is seeking a Director to oversee day-to-day operations, drive KPI achievement, and enhance the student journey across admissions, financial aid, and billing processes.

The role requires strong leadership, exceptional communication, and the ability to analyze processes and collaborate with multiple on-campus departments to improve performance and student satisfaction.