Enrollment Services Coordinator — Student Support

Phase2 Technology; Austin (TX); On-site; USD 38,700 - 47,300; Full time

Job summary

Phase2 Technology is seeking a Coordinator for the Texas One Stop for Enrollment Services in Austin, Texas. This role focuses on providing exceptional customer service to students and assisting with inquiries related to financial aid, billing, academic records, and registration.

The ideal candidate will hold a Bachelor's degree and have at least one year of experience in a customer-service role. Strong communication and problem-solving skills are essential, as well as proficiency with Microsoft Office applications.

Qualifications

• 1 year of customer-service experience is required.
• Ability to interpret and explain complex information.
• Demonstrated ability to work evenings and weekends.

Responsibilities

• Counsel students on enrollment services such as financial aid.
• Manage inquiries through various communication methods.
• Support students in meeting graduation goals.

Skills

Customer service

Communication skills

Problem-solving

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Salesforce

Amazon Connect

WaitWell

Job description

Phase2 Technology is seeking a Coordinator for the Texas One Stop for Enrollment Services in Austin, Texas. This role focuses on providing exceptional customer service to students and assisting with inquiries related to financial aid, billing, academic records, and registration.

The ideal candidate will hold a Bachelor's degree and have at least one year of experience in a customer-service role. Strong communication and problem-solving skills are essential, as well as proficiency with Microsoft Office applications.