Enrollment Services Coordinator - Student Success

University of Texas at Austin; Austin (TX); On-site; USD 43,000 - 49,000; Full time

Job summary

University of Texas at Austin's Texas One Stop seeking a Coordinator to guide students through enrollment services, financial aid, billing, and records. You will answer inquiries in person, by phone, and by email, resolving complex issues with accuracy and courtesy.

This 40-hour, non-exempt role on UT Main Campus requires a Bachelor's degree and customer-service experience. Immediate start; position runs until Aug 31, 2027.

Qualifications

• Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field.
• Excellent interpersonal and communication skills and the ability to interpret and explain information.
• Highly motivated, focused, and results oriented.
• Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner.
• Demonstrated ability to learn complex University organization, policies, and procedures related to the position.

Responsibilities

• Counsel students and community members with expertise and training in a variety of enrollment services (i.e., financial aid, billing, academic records, registration). Manage all inquiries via in person services, phone calls, and via email. Responsible for answering questions and resolving complex issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools. Work with appropriate staff and resources to make expert referrals as needed.
• Explain, educate, and inform students and families regarding financial aid, billing, and student account information; assist with online registration and student orientation; troubleshoot registration errors and system issues.
• Support students in meeting their graduation goals; communicate with students, advisors, and administrators to troubleshoot barriers and provide timely solutions.
• Serve as an active member of the Texas One Stop staff; participate on cross-functional committees, develop and manage office procedures, and coordinate outreach to improve enrollment, retention, and graduation.

Job description

University of Texas at Austin's Texas One Stop seeking a Coordinator to guide students through enrollment services, financial aid, billing, and records. You will answer inquiries in person, by phone, and by email, resolving complex issues with accuracy and courtesy.

This 40-hour, non-exempt role on UT Main Campus requires a Bachelor's degree and customer-service experience. Immediate start; position runs until Aug 31, 2027.