Senior Director, One Stop Operations & Student Experience

University of North Texas - Denton; Denton (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

University of North Texas in Denton seeks a Senior Director, UNT One Stop to provide senior operational leadership across admissions, financial aid, student accounts, and registration. You will oversee the UNT One Stop Contact Center, Eagle Student Services Center locations, and digital service channels to ensure a student-centered experience throughout the enrollment journey.

The role partners with campus offices, drives service quality and continuous improvement, and leads directors and

Qualifications

• Bachelor's degree in related field and seven years of closely related professional experience; or any equivalent combination of education, training, and experience.
• Strong leadership and management capabilities with experience directing directors, managers and staff.
• Extensive knowledge of enrollment, student services, and related university policies.

Responsibilities

• Provide senior operational leadership across UNT One Stop, ensuring the coordinated delivery of comprehensive enrollment and financial services and student support.
• Leads the alignment of operations across multiple UNT One Stop teams, locations, and service channels to provide a consistent, student-centered experience.

Skills

Leadership

Strategic planning

People management

Communication

Change management

Education

Bachelor's degree or higher

Tools

CRM systems

Contact center software

Job description

University of North Texas in Denton seeks a Senior Director, UNT One Stop to provide senior operational leadership across admissions, financial aid, student accounts, and registration. You will oversee the UNT One Stop Contact Center, Eagle Student Services Center locations, and digital service channels to ensure a student-centered experience throughout the enrollment journey.

The role partners with campus offices, drives service quality and continuous improvement, and leads directors and