Director of Student Services — Lead Student Success & Retention

West Virginia University; Morgantown (WV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation leave

Retirement plan with 401(a) match

Wellness programs

Job summary

West Virginia University is seeking a Director of Student Services to lead recruitment, advising, retention, and student success initiatives within the Davis College Office of Academic Affairs. You will oversee staff, coordinate events, and collaborate with campus partners to enhance student outcomes.

The role requires strategic program development, program assessment, and strong leadership in a university setting.

Qualifications

• Master's degree in a field related to Davis College or higher education.
• 5+ years of higher education experience.
• Strong interpersonal/communication, organization, and analytical skills.
• Proficiency with Word, Excel, PowerPoint, Navigate, Banner, etc.

Responsibilities

• Coordinate student engagement activities and events.
• Oversee Davis College Student Council and engagement programs.
• Collaborate with recruitment teams on college-wide recruitment plans.
• Oversee advising teams, coaching, and student success initiatives.
• Develop assessment of advising and student services programs.
• Manage budget for student services and supervise staff.

Skills

Interpersonal communication

Organizational skills

Analytical skills

PC tools (Word, Excel, PowerPoint)

Education

Master's degree in higher education or related field

Tools

Navigate

Banner

Job description

West Virginia University is seeking a Director of Student Services to lead recruitment, advising, retention, and student success initiatives within the Davis College Office of Academic Affairs. You will oversee staff, coordinate events, and collaborate with campus partners to enhance student outcomes.

The role requires strategic program development, program assessment, and strong leadership in a university setting.