Assistant Director of Student Success Operations

Fairmont State University; Fairmont (WV); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairmont State University is seeking an Assistant Director of Student Success to lead the Student Success team within Enrollment Management. This role provides supervision to a team of Specialists and coordinates cross-department collaboration to deliver proactive, student-centered support across enrollment, persistence, and retention initiatives.

Responsibilities include managing daily operations, coordinating outreach campaigns, and leveraging Navigate360/Slate for reporting and program

Qualifications

• Minimum of three (3) years of progressive experience in studentservices, enrollment management, student success, retention, advising, or related higher education operations.
• Demonstrated experience coordinating student support services and managing operational workflows.
• Experience supervising staff, student employees, or teams.

Responsibilities

• Oversee the daily operations of the Student Success area within Enrollment Management.
• Coordinate frontline student support operations and service delivery within the Turley Center.
• Ensure students receive prompt, accurate, and student-centered support related to enrollment, financial aid, student accounts, housing, registration, retention, and student success services.
• Assist in the implementation and execution of institutional retention and persistence initiatives.
• Monitor operational effectiveness and identify opportunities for process improvement and enhanced student support.

Skills

Student services

Enrollment management

Student success

Retention

Advising

Operational decisions

CRM platforms

Education

Bachelor’s Degree in Education, Business Administration, Psychology

Tools

Navigate360

Slate

Banner

TouchNet

Job description

Fairmont State University is seeking an Assistant Director of Student Success to lead the Student Success team within Enrollment Management. This role provides supervision to a team of Specialists and coordinates cross-department collaboration to deliver proactive, student-centered support across enrollment, persistence, and retention initiatives.

Responsibilities include managing daily operations, coordinating outreach campaigns, and leveraging Navigate360/Slate for reporting and program