Director of Strategic Client Partnerships

BrightSpring Health Services Corporation; Kansas City (MO); Sur place; USD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Health, Dental, Vision & Life

Company-Paid Short & Long-Term DI

Flexible Schedules & PTO

Tuition Reimbursement

DailyPay & Employee Discount Program

401k

Pet Insurance

Résumé du poste

PharMerica, an affiliate of BrightSpring Health Services, seeks a Director to lead client services and drive retention and growth across a large book of business. This role manages Sr.

Account Managers and Account Managers, aligning strategies with executive leadership. The ideal candidate will have 5–10 years of healthcare client management experience, strong negotiation skills, and a track record of developing talent within their team.

Qualifications

• Requires BA/BS; MBA preferred.
• Experience leading a client management or customer service team.
• Healthcare or B2B industry experience desired.

Responsabilités

• Drives retention and growth of a large book of business with a defined team.
• Identify, train, and promote team members for advancement.
• Own renewal strategies, pricing, and contract negotiations; develop post-mortem plans.
• Engage with C-Suite and facility leadership for business reviews and service optimization.
• Oversee client issue escalation and coordinate resolutions across internal partners.
• Prepare quarterly or semi-annual Book of Business reviews with management.
• Collaborate with other disciplines to meet corporate standards and attend events.

Connaissances

Presentation

Time management

Cross-functional collaboration

Problem solving

Root cause analysis

Team leadership

Team development

Formation

BA/BS

MBA

Outils

Microsoft Office

Description du poste

PharMerica, an affiliate of BrightSpring Health Services, seeks a Director to lead client services and drive retention and growth across a large book of business. This role manages Sr.

Account Managers and Account Managers, aligning strategies with executive leadership. The ideal candidate will have 5–10 years of healthcare client management experience, strong negotiation skills, and a track record of developing talent within their team.