Director of Client Success & Growth — KC

Pharmerica; Kansas City (MO); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

Company-Paid Short & Long-Term Disabil

Tuition Reimbursement

Employee Discount Program

DailyPay

401k

Pet Insurance

Job summary

PharMerica in Kansas City, MO is seeking a Director to lead a team of Senior Account Managers and Managers under the VP of Client Services. You will cultivate strategic client relationships to achieve revenue, growth and retention goals across the organization.

The role emphasizes driving retention, coaching talent, overseeing renewals, and collaborating with C-Suite and facility leadership to review performance and optimize pharmacy services. Travel may be required.

Qualifications

• Ability to present to all levels of management and communicate clearly.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office suite and business software.
• Experience with root-cause analysis and problem-solving in business contexts.

Responsibilities

• Drives retention and growth of a large book of business across a team.
• Identifies and trains talent, assigns account responsibilities, and develops promotable managers.
• Oversees renewal strategies, pricing negotiations, and post-mortem plans for lost accounts.
• Engages with C-Suite and facility leadership to discuss business reviews and optimization services.
• Monitors team performance and compiles quarterly business reviews with management.

Skills

Presentation to management

Time management

Microsoft Office

Root cause analysis

Cross-functional collaboration

Team player

Education

BA/BS

MBA

Tools

Microsoft Office

Job description

PharMerica in Kansas City, MO is seeking a Director to lead a team of Senior Account Managers and Managers under the VP of Client Services. You will cultivate strategic client relationships to achieve revenue, growth and retention goals across the organization.

The role emphasizes driving retention, coaching talent, overseeing renewals, and collaborating with C-Suite and facility leadership to review performance and optimize pharmacy services. Travel may be required.