Territory Director / Client Services

BrightSpring Health Services; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

Company-Paid Short & Long-Term Disabil

Flexible schedules & PTO

Tuition Reimbursement

Employee Discount Program & DailyPay

401k

Pet Insurance

Job summary

BrightSpring Health Services Corporation seeks a Director of Client Services to lead a team of Sr. Account Managers and Managers, cultivating strategic client relationships to achieve revenue, growth, and retention goals.

The role reports to the VP of Client Services and involves guiding renewals, pricing, and contract negotiations with major clients across healthcare settings. The Director will mentor talent, drive cross-functional collaboration, and engage senior leaders in quarterly business

Qualifications

• Required: BA/BS
• Desired: MBA
• Experience leading a client-management team in healthcare/B2B settings is preferred
• Strong presentation and cross-functional collaboration capabilities

Responsibilities

• Drive retention and growth of a large book of business across a team.
• Assess, train, and promote team members; align account responsibilities.
• Lead renewals strategy, pricing, and contract negotiations with clients.
• Engage with C-suite and facility leadership for reviews and optimization services.
• Oversee issue escalation and ensure timely, cross-functional resolution.

Skills

Team leadership

Client management

Time management

Presentation skills

Microsoft Office

Education

BA/BS

MBA

Tools

CRM software

Job description

Our Company

PharMerica

Overview

Under the general direction of the VP of Client Services, the Director delivers on the company’s value proposition to its clients. They lead a team of Sr. Account Manager’s, Account Manager’s and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

• Preferred candidate should reside in Kansas City, MO.
• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance

Responsibilities

• Drives retention and growth of a large book of business across a given team.
• Assess, identify and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future
• Deploys PharMerica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Engages with the C‑Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
• Monitors their team’s performance on activities, tasks, contacts, and other material events with clients.
• Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and PharMerica corporate/networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

• Education / Learning Experience
  • Required: BA/BS
  • Desired: MBA
• Work Experience
  • Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business‑to‑business setting.
  • Desired: related experience in pharmacy industry
• Skills / Knowledge
  • Required: Ability to present to all levels of management; excellent time‑management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross‑functionally; experience working within a team
  • Desired: Previous experience in a project management and client‑facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in‑home care, and patients with cancer. Operating long‑term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry‑leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best‑in‑class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.