Director of Strategic Client Engagement & Growth

AVIA; Chicago (IL); On-site; USD 130,000 - 180,000; Full time

Job summary

AVIA is the nation’s leading digital transformation partner for health systems. This Client Engagement Director role strengthens the CE function by designing scalable systems, managing high-impact Member programs, and ensuring consistent value delivery across the AVIA Network.

The position blends operational leadership with process innovation to enable account owners to focus on strategic client relationships, powered by data-driven insights and streamlined programs that deliver AVIA’s mission

Responsibilities

• Build and maintain scalable processes and frameworks giving leadership visibility into Member relationships and future opportunities
• Own growth and health of assigned member relationships; deepen engagement and support retention and expansion
• Ensure Hubspot data integrity for active Members and campaigns; report and improve processes with Marketing and vendors
• Improve CE consistency by establishing team agendas, Member check-in agendas, and templates for communications and presentations
• Leverage tools like Slack, Google Drive, Notion to improve visibility and align responsibilities
• Powering up AVIA Network Experience
• Lead operations and improvement of Network convening events (virtual and in-person) delivering value aligned with Member priorities
• Strengthen peer-to-peer and Network engagement; drive collaboration and visibility of insights on the Network Hub
• Design and manage registration workflows, Hubspot integration, attendee communications, and data reporting for CE leadership

Job description

AVIA is the nation’s leading digital transformation partner for health systems. This Client Engagement Director role strengthens the CE function by designing scalable systems, managing high-impact Member programs, and ensuring consistent value delivery across the AVIA Network.

The position blends operational leadership with process innovation to enable account owners to focus on strategic client relationships, powered by data-driven insights and streamlined programs that deliver AVIA’s mission