Client Engagement Director

Aviahealth; Chicago (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

AVIA seeks a Client Engagement Director to strengthen the CE function by designing scalable systems, managing high-impact Member programs, and delivering consistent value across the AVIA Network. The role combines operational leadership with process innovation to ensure high-value Member interactions and to enable account owners to focus on strategic client relationships.

Through data-driven insights, streamlined processes, and program execution, this position drives AVIA's mission of

Responsibilities

• Build scalable processes and frameworks to give leadership visibility into Member relationships and opportunities
• Own the growth and health of assigned member relationships, developing account strategies to deepen engagement
• Assure Hubspot data integrity of active Members and campaigns, reporting, and process improvements

Job description

Position & Purpose Summary

At AVIA, the Client Engagement Director plays a pivotal role in strengthening the Client Engagement (CE) function by designing and building scalable systems, managing high-impact Member programs, and ensuring consistent delivery of value across the Network.

This role combines operational leadership with process innovation to ensure Members experience consistent, high-value interactions with the AVIA Network and to enable account owners to focus on strategic client relationships.

Through data-driven insights, streamlined processes, and program execution, this role is critical to delivering AVIA's mission of accelerating digital transformation in healthcare.

So Who is AVIA?

AVIA is the nation's leading digital transformation partner for health systems. AVIA empowers healthcare leaders with the strategic insights, proven tools, and expert guidance needed to drive better clinical outcomes, operational efficiencies, and financial performance. Through AVIA's two-sided Network, health systems gain access to results-driven consulting and collaborative solutions to tackle the industry’s most pressing challenges with confidence. Learn more about AVIA at aviahealth.com.

Your contributions will be…

• Build and maintain scalable processes and frameworks that give account owners and leadership visibility into strength of Member relationships and insights into future engagements and/or opportunities
• Own the growth and health of assigned member relationships, developing account strategies that deepen engagement, increase utilization of AVIA's portfolio, and support member retention and expansion.
• Assure Hubspot data integrity of active Members and campaigns, reporting, and process enhancements in partnership with Marketing and vendors
• Improve consistency and accountability across CE through establishing and managing team meeting agendas, Member check-in agendas, Member communication and presentation templates
• Leverage collaboration tools (e.g., Slack, Google Drive, Notion) to enhance visibility and align on responsibilities and accountabilities
• Powering up AVIA Network Experience
• Lead the operations and continuous improvement of AVIA's Network convening events, including virtual and in-person gatherings, to deliver consistent value and insights aligned with Member priorities
• Strengthen peer-to-peer and Network engagement - driving collaboration, knowledge sharing, and visibility of Network insights on the AVIA Network Hub
• Design and manage registration workflows, Hubspot integration, attendee communications, and data reporting to ensure a smooth attendee experience and accurate insight capture for CE & leadership

You're excited about AVIA and this opportunity because…

• You want to make an outsized investment of your time and talent in a growing company.
• We are each expected to be creative.
• You appreciate that we are genuinely committed to our clients and mission.
• We are a group of passionate, high-achieving, and results-oriented team members, but we also love to laugh, brainstorm big ideas, and celebrate shared successes.

AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.