Director of Strategic Accounts & Claims Partnerships

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 130,000 - 170,000; Full time

Job summary

USAA Life Insurance Company in the United States is seeking a Director, Strategic Account Relationship Manager for Claims Optimization to develop, manage, and grow relationships with external strategic suppliers and internal affiliates.

This role requires in-office presence four days per week and can be based in multiple locations including San Antonio, Plano, Phoenix, Colorado Springs, Chesapeake, or Tampa.

Qualifications

• Bachelor's degree required or 4 years of related experience in lieu of degree.
• 8 years of supplier relationship management, governance, procurement, or supply chain experience.
• 3 years of people leadership experience building high-performing teams.
• Subject matter expert knowledge in applicable industry and products.
• Proven ability to maintain internal and external stakeholder relationships and regulatory understanding.
• Experience developing business plans.
• Expert data analysis abilities.
• Extensive relationship management skills with influence across leadership levels.
• Travel may be required.

Responsibilities

• Oversight of business requirements and controls across USAA, suppliers and internal affiliates for products and services.
• Represent USAA brand and value proposition in the external marketplace.
• Develop business plans with strategic account partners to grow revenue and market share.
• Direct activities of the relationship management team in collaboration with internal business units.
• Document and improve processes; develop policies and guidelines.
• Partner with internal control groups to manage operational and compliance controls.
• Maintain knowledge of industry trends and partner initiatives to deepen relationships.
• Lead new account implementation and business development with partners.
• Support third-party relationship governance and training for project implementations.

Skills

Relationship management

Data analysis

Project management

Leadership

Communication

Education

Bachelor's degree

Job description

USAA Life Insurance Company in the United States is seeking a Director, Strategic Account Relationship Manager for Claims Optimization to develop, manage, and grow relationships with external strategic suppliers and internal affiliates.

This role requires in-office presence four days per week and can be based in multiple locations including San Antonio, Plano, Phoenix, Colorado Springs, Chesapeake, or Tampa.