Claims Litigation Manager- Auto

USAA Life Insurance Company; Tampa (FL); Hybrid; USD 85,000 - 163,000; Full time

Job summary

USAA Life Insurance Company seeks a Claims Litigation Manager - Auto in a hybrid role (3 days in office) to manage moderately complex litigation arising from auto and property contracts. In this contributor position, you’ll craft defense strategies, negotiate settlements, and collaborate with defense counsel to secure favorable resolutions while delivering outstanding member service.

Preferred candidates have a Bachelor's degree or 4 years of related experience, 4 years in liability/claims or

Qualifications

• Bachelor's degree required, or 4 years of related experience in lieu of degree.
• 4 years of work experience handling liability and first-party claims or progressive litigation experience.
• 2 years of customer contact experience.
• Claims adjuster license in assigned state or ability to obtain within 3 months.
• Strong negotiation and customer service skills; excellent communication with partners, members, and counsel.
• Knowledge of P&C policies and state regulations; familiarity with regulatory compliance.
• Experience handling large losses Auto/Property/Commercial; familiarity with injury claims processes.
• Proficient in Microsoft Word, Excel, PowerPoint.

Responsibilities

• Manage moderately complex litigation including serious injury or property damage.
• Apply intermediate knowledge of claims litigation processes.
• Proactively manage litigation; liaise with members, internal and external counsel.
• Document litigation strategy, budget, evaluation, negotiation, and settlement decisions.
• Represent USAA at mediations, case conferences, and trials.
• Review and approve legal fees and expenses; control budgets.
• Coordinate with law firm vendors to ensure timely resolutions.
• Ensure compliance with Defense Counsel Litigation Handling Requirements.
• Identify and resolve routine and intermediate issues in case management.
• Advise membership and management on moderately complex litigation.

Skills

Negotiation

Customer service

Communication

Litigation knowledge

Education

Bachelor's degree or 4 years related experience

Tools

Microsoft Office

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Claims Litigation Manager - Auto . In this individual contributor role, you would be responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: San Antonio, TX, Chesapeake, VA, and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
• Applies intermediate knowledge of claims litigation processes.
• Proactively manages litigation and acts as liaison with members, internal and external counsel.
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represents USAA at mediations, case conferences, and/or trials.
• Reviews, audits, and approves legal fees and expenses.
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognizes and solves routine and intermediate issues arising out of legal case management.
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
• Interacts with membership, attorneys and management to advise on moderately complex litigation.
• Ensures members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years work experience handling liability and first party claims or progressive experience in litigation.
• 2 years customer contact experience.
• Claims adjusters license in assigned state or ability to obtain license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
• Knowledge of P&C policies state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses auto, property or commercial.
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

• 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
• 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
• Familiarity with injury claims litigation processes.
• Experience working injury claims in eastern region states including Florida, Georgia, South Carolina, Virginia, New York and/or Connecticut.
• Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.).

Compensation range:

Compensation range: The salary range for this position is: $85,040 - $162,550 .

Licensed positions require a background check, that includes criminal history, education, employment verification, and a credit check consistent with applicable laws.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the