Strategic Director, Operational Risk & Controls

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 170,000 - 210,000; Full time

Job summary

USAA Life Insurance Company in the United States is seeking a Director of Risk Management - Operational Risk to lead enterprise risk programs, with a strong focus on scenario analysis and operational loss. You will oversee risk identification, measurement, monitoring, controls and reporting, while guiding a high‑performing team and collaborating with senior stakeholders to uphold risk governance.

The role supports a four‑day in‑office schedule across San Antonio, Plano, Phoenix or Charlotte;

Qualifications

• Bachelor's degree in Risk Management, Business, Finance, or related field.
• 6 years of risk management, regulatory or operations experience.
• 2 years of large project leadership.
• Advanced risk management experience in complex financial services.

Responsibilities

• Directs staff and initiatives that support risk management programs and governance.
• Builds and manages a high performing team through recruitment and coaching.
• Oversees stress test plans, risk identification and controls for new products and channels.
• Oversees model risk documentation, performance monitoring and validation.
• Develops dashboards and reporting aligned with risk appetite and governance.
• Recommends risk policies with senior leaders to meet best practices.
• Oversees development and oversight of risk management frameworks.
• Prepares key risk reports and communicates to governance bodies and the board.

Skills

Risk management

Leadership

Stakeholder management

Data analysis

Regulatory knowledge

Executive communication

Education

Bachelor's degree in Risk Management, Business, Finance, or related field

Tools

Microsoft Office

Job description

USAA Life Insurance Company in the United States is seeking a Director of Risk Management - Operational Risk to lead enterprise risk programs, with a strong focus on scenario analysis and operational loss. You will oversee risk identification, measurement, monitoring, controls and reporting, while guiding a high‑performing team and collaborating with senior stakeholders to uphold risk governance.

The role supports a four‑day in‑office schedule across San Antonio, Plano, Phoenix or Charlotte;