Director of Spa & Wellness - Luxury Hotel Leader

Four Seasons Hotels and Resorts; Boston (MA); On-site; USD 117,000 - 120,000; Full time

Benefits offered by this job

ZERO-COST Medical, Dental and Vision

Matched 401(k) after 1 year

Complimentary travel program after 6+?

Complimentary daily Employee Meals

Discounted Parking and Public Transit

Complimentary Laundry

Robust time off: PTO, Holidays, etc.

Job summary

Four Seasons Hotel One Dalton Street, Boston is seeking a Director of Spa & Wellness to lead the Spa and Wellness department with cutting-edge treatments and retail management. You will develop and implement spa concepts, supervise staff, and oversee budgeting and guest service standards in a five-star setting.

The role requires at least 5 years’ management in a luxury spa, extensive spa knowledge, and exceptional English communication.

Qualifications

• Education in Spa management or Hospitality or equivalent experience.
• At least 5 years of experience in a related luxury spa role.
• Experience in a luxury hotel property.
• Excellent reading, writing and spoken English.
• Minimum 5 years of management experience in a luxury Spa.
• Deep knowledge of spa, wellness and holistic modalities.
• Knowledge of 5-star service standards, spa staffing, service menus, retail management, marketing, and budgeting.

Responsibilities

• Supervise the Spa staff and manage growth of the team.
• Coordinate with other properties to align spa management.
• Provide guidance and project support to staff.
• Interview, train, schedule, monitor performance, and payroll for spa personnel.
• Ensure quality and timeliness of member communications from the Wellness Department.
• Monitor operating budgets and purchase requisitions for Wellness.
• Participate in Member Fitness Committee and hotel meetings as needed.
• Provide clear leadership and maintain high employee morale.
• Respond appropriately to hotel emergencies or safety situations.

Skills

Spa management

Staff development

English proficiency

Education

Spa management or Hospitality education

Job description

Four Seasons Hotel One Dalton Street, Boston is seeking a Director of Spa & Wellness to lead the Spa and Wellness department with cutting-edge treatments and retail management. You will develop and implement spa concepts, supervise staff, and oversee budgeting and guest service standards in a five-star setting.

The role requires at least 5 years’ management in a luxury spa, extensive spa knowledge, and exceptional English communication.