Director, Spa & Wellness

Four Seasons Hotels and Resorts; Boston (MA); On-site; USD 117,000 - 120,000; Full time

Benefits offered by this job

ZERO-COST Medical, Dental and Vision

Matched 401(k) after 1 year

Complimentary travel program after 6+?

Complimentary daily Employee Meals

Discounted Parking and Public Transit

Complimentary Laundry

Robust time off: PTO, Holidays, etc.

Job summary

Four Seasons Hotel One Dalton Street, Boston is seeking a Director of Spa & Wellness to lead the Spa and Wellness department with cutting-edge treatments and retail management. You will develop and implement spa concepts, supervise staff, and oversee budgeting and guest service standards in a five-star setting.

The role requires at least 5 years’ management in a luxury spa, extensive spa knowledge, and exceptional English communication.

Qualifications

• Education in Spa management or Hospitality or equivalent experience.
• At least 5 years of experience in a related luxury spa role.
• Experience in a luxury hotel property.
• Excellent reading, writing and spoken English.
• Minimum 5 years of management experience in a luxury Spa.
• Deep knowledge of spa, wellness and holistic modalities.
• Knowledge of 5-star service standards, spa staffing, service menus, retail management, marketing, and budgeting.

Responsibilities

• Supervise the Spa staff and manage growth of the team.
• Coordinate with other properties to align spa management.
• Provide guidance and project support to staff.
• Interview, train, schedule, monitor performance, and payroll for spa personnel.
• Ensure quality and timeliness of member communications from the Wellness Department.
• Monitor operating budgets and purchase requisitions for Wellness.
• Participate in Member Fitness Committee and hotel meetings as needed.
• Provide clear leadership and maintain high employee morale.
• Respond appropriately to hotel emergencies or safety situations.

Skills

Spa management

Staff development

English proficiency

Education

Spa management or Hospitality education

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston!

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston’s most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Spa team as a Director, Spa & Wellness!

The Director, Spa & Wellness provides cutting edge advice and makes key strategic and operational decisions for the Spa and Wellness department with regards to treatments and philosophies. Creating, developing and implementing Spa and Wellness treatments and concepts, demonstrating effective retail management, supervises personnel.

Responsibilities Include (but are not limited to):

• The ability to supervise management, and growth of the staff of the Spa.
• The ability to integrate and encourage growth of spa management personnel of other properties.
• The ability to assist on project-by-project basis and be a source of knowledge, reference, to their staff.
• The ability to interview, train, schedule, monitor employee performance, discipline, and complete payroll for all personnel who report to him/her.
• The ability to monitor the quality and timeliness of all member communication generated by the Wellness Department, including in-house collateral, promotions, mailings, Sports line articles and bulletin boards.
• The ability to monitor operating supply funds for the Wellness Department and generate necessary purchase requisitions.
• The ability to participate in all Member Fitness Committee meetings and other hotel meetings as necessary.
• The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to respond properly in any hotel emergency or safety situation.

Preferred Qualifications and Skills:

• Education: Education in Spa management or Hospitality or equivalent experience.
• Experience: At least 5 years of previous employment in a related position.
• Experience in a luxury hotel property.
• Skills and Abilities: Excellent reading, writing and oral proficiency in the English language.
• Minimum 5 years management experience in a luxury Spa.
• Demonstrates superior knowledge of spa, wellness and holistic modalities.
• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you’ll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you’re looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we’d love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

• Salary: $117,000 - $120,000
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.