Director of Spa

The Setai Hotels; Miami Beach, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The Setai Hotels in Miami Beach seeks a Director of Spa to lead The Spa with a focus on delivering a Forbes Five-Star luxury wellness experience. The role oversees guest satisfaction, team performance, financial results, treatment quality, retail operations, and spa presentation.

Responsibilities include leading daily spa operations, recruiting and developing the team, ensuring professional standards, monitoring guest feedback, and collaborating with hotel departments to provide a seamless guest

Qualifications

• Experience leading a spa team in a luxury hotel or resort.
• Strong leadership, financial, and operational capabilities.
• Attention to detail and commitment to luxury service.
• Familiarity with Forbes Five-Star standards preferred.
• Professional, hands-on leadership style.

Responsibilities

• Lead daily spa operations while upholding luxury service standards.
• Ensure Forbes Five-Star service expectations are consistently met.
• Recruit, train, and develop a high-performing spa team.
• Maintain staff appearance, grooming, and personal presentation per standards.
• Monitor guest satisfaction and address concerns promptly.
• Manage scheduling, labor, inventory, treatments, and retail operations.
• Track revenue, expenses, productivity, and profitability.
• Maintain spa cleanliness, ambiance, and presentation.
• Collaborate with other hotel departments to enhance guest experiences.
• Ensure health, safety, sanitation, and licensing compliance.

Skills

Spa leadership

Financial acumen

Operations management

Forbes Five-Star knowledge

Job description

Position Summary
The Director of Spa is responsible for the overall leadership and operation of The Spa at The Setai, ensuring an exceptional luxury wellness experience consistent with The Setai and Forbes Five-Star service standards. This position oversees guest satisfaction, team performance, financial results, treatment quality, retail operations, and the overall presentation of the Spa.

Key Responsibilities

• Lead daily Spa operations while maintaining exceptional luxury service standards.
• Ensure consistent delivery of The Setai and Forbes Five-Star service expectations.
• Recruit, train, coach, and develop a high-performing Spa team.
• Ensure all Spa employees consistently meet The Setai's professional appearance, grooming, uniform, and personal presentation standards, reflecting Forbes Five-Star expectations.
• Monitor guest satisfaction and personally address concerns and special requests.
• Manage scheduling, labor, inventory, treatment offerings, and retail operations.
• Monitor revenue, expenses, productivity, and departmental profitability.
• Maintain impeccable cleanliness, organization, ambiance, and presentation throughout the Spa.
• Partner with other hotel departments to provide a seamless and personalized guest experience.
• Ensure compliance with all applicable health, safety, sanitation, and licensing requirements.

Qualifications

• Previous Spa leadership experience, preferably in a luxury hotel or resort.
• Strong leadership, financial, and operational skills.
• Exceptional attention to detail and commitment to luxury service.
• Knowledge of Forbes Five-Star standards strongly preferred.
• Professional, polished, and hands-on leadership style.

This is a management position
This is a full time position