Director of Solutions Engineering: AI‑Driven Value & Enablement

Cultureamp; Chicago (IL); Hybrid; USD 214,000 - 260,000; Full time

Benefits offered by this job

Equity program

Total rewards package

Job summary

Culture Amp is seeking a Director, Solutions Engineering to lead our Solutions Engineering team within Customer Value & Services. You’ll set strategy, operating rhythm and standards for the team that helps customers understand and realise value from Culture Amp.

You’ll join key customer conversations, coach on complex multi-stakeholder deals and collaborate with Sales, Product and People Science to improve win rates and time to value. You will also lead a team that uses AI to do better work.

Qualifications

• 8+ years in solutions engineering, pre-sales or technical consulting in B2B SaaS.
• 4+ years leading Solutions Engineering teams with impact.
• Credibility leading discovery, demos across multi-stakeholder cycles.
• Experience building scalable frameworks, playbooks and enablement.
• Fluency with Salesforce, Gong and data-driven forecasting.
• Hands-on use of AI tools and enabling teams to adopt them.
• Cross-functional collaboration to improve win rates and retention.
• Executive presence and ability to tie product capability to outcomes.

Responsibilities

• Lead, coach and develop your Solutions Engineers through regular 1:1s and clear feedback.
• Set the vision for Solutions Engineering and an operating rhythm for coverage and forecasting.
• Join key customer meetings; guide discovery and validation on complex deals.
• Raise the standard of demos and storytelling to explain technical concepts to executives.
• Line up pre-sales and post-sales with handoffs and context for faster value delivery.
• Build scalable assets like frameworks, playbooks and enablement for the wider team.
• Partner with Sales, CX, Product, People Science, RevOps and GTM Enablement.
• Turn customer feedback into input for Product and roadmap decisions.
• Use data from tools like Salesforce and Gong to measure impact.
• Bring AI into daily work and promote AI-enabled habits across the team.

Skills

Solutions Engineering

Leadership

Enterprise Sales

Forecasting

Salesforce

Gong

AI Tools

Cross-functional

Tools

Salesforce

Gong

Job description

Culture Amp is seeking a Director, Solutions Engineering to lead our Solutions Engineering team within Customer Value & Services. You’ll set strategy, operating rhythm and standards for the team that helps customers understand and realise value from Culture Amp.

You’ll join key customer conversations, coach on complex multi-stakeholder deals and collaborate with Sales, Product and People Science to improve win rates and time to value. You will also lead a team that uses AI to do better work.