Technology Director, AI-Driven CX Solutions (Hybrid)

Openkrill; United States; Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Agentic Delivery

AI Upskilling

Generous vacation (PTO)

Flexible work arrangements

Job summary

APPLY is seeking a Technology Director (Customer Experience Solutions) to lead our diverse Technology team and collaborate with clients to craft AI-enabled digital experiences. The role requires overseeing engineers, guiding architecture decisions, and driving high-performing, secure, and scalable solutions with an AI-first approach.

You will partner with AI providers, promote a culture of mentorship, and lead multi-disciplinary delivery squads while aligning technology initiatives with client

Responsibilities

• Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in digital consumer-facing solutions.
• Leverage AI as a core set of tools, processes, and skills to drive value.
• Define and manage the high-level technical architecture and technology stack with a specific eye for delivering high-performing, scalable, secure, and SEO/GEO optimized digital solutions.
• Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI-enabled solutions such as content scaling, product finders, personalization solutions, customer experiences, AI-enabled commerce, and agentic experiences.
• Leverage AI tools, processes, and teams to deliver solutions quicker and more efficiently while still promoting enterprise quality and security.
• Position our consultancy as a leader in delivering leading-edge AI-enabled digital solutions. This includes thought leadership and client education on web platform and mobile app trends, customer experience enhancements, and performance optimizations.
• Champion composable architectures and platforms that combine to create enterprise digital experience platforms.
• Provide expert advice and nurture relationships with stakeholders within client organizations.
• Identify and nurture growth within projects, delivering business value for both the client and our organization.
• Identify, prevent, and mitigate risks that might impact the success of the engagement.
• Escalate issues and risks to executive leadership when needed.
• Continually seek out and suggest improvements to building software, particularly through the use of AI, to accelerate delivery and innovation.

Job description

APPLY is seeking a Technology Director (Customer Experience Solutions) to lead our diverse Technology team and collaborate with clients to craft AI-enabled digital experiences. The role requires overseeing engineers, guiding architecture decisions, and driving high-performing, secure, and scalable solutions with an AI-first approach.

You will partner with AI providers, promote a culture of mentorship, and lead multi-disciplinary delivery squads while aligning technology initiatives with client