Director of Solutions & Customer Value

Engaged Companies; Parkville, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

eShipping LLC is seeking a Director of Managed Services to lead the Solutions team responsible for customer implementations and existing-business analysis in Parkville, MO. You will build capability, set priorities, and ensure the function supports growth and retention.

The role collaborates with Account Management, Operations, Mode Leaders, Data Products, and other partners to translate customer needs into actionable work, optimize onboarding, and drive measurable supply chain value.

Qualifications

• Ten+ years of progressively responsible experience in logistics, transportation, supply chain analytics, solutions engineering, customer implementations, managed services, or consulting-style roles.
• Experience leading, coaching, and developing teams, including setting expectations and providing actionable feedback.
• Experience translating complex analyses into business recommendations.
• Working proficiency with business intelligence and analytics tools.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Responsibilities

• Build, develop, and retain a high-performing Solutions team by setting clear expectations, coaching team members, supporting career growth, and creating development plans that strengthen current performance and future leadership capability.
• Work closely with Mode Leaders, Data Products team, Implementations, and Account Directors to align initiatives with organizational goals.
• Represent the organization professionally in front of customers and business leaders, ensuring clear and polished communication.
• Manage ticket prioritization, resource allocation, and resolution methodology to ensure timely and effective issue handling.
• Develop and implement strategies that enhance Solutions’ impact on customer retention, expansion opportunities, enterprise implementation quality, and long‑term account growth.
• Stay attuned to evolving business needs and industry trends.
• Identify and execute projects that improve implementation effectiveness, analyst productivity, operational efficiency, customer satisfaction, and measurable outcomes.

Skills

People leadership

Supply chain management

Cross-functional collaboration

Communication skills

Analytical thinking

Travel readiness

Education

Bachelor’s degree

Tools

Power BI

SQL

Transportation management systems

ERP data

Job description

eShipping LLC is seeking a Director of Managed Services to lead the Solutions team responsible for customer implementations and existing-business analysis in Parkville, MO. You will build capability, set priorities, and ensure the function supports growth and retention.

The role collaborates with Account Management, Operations, Mode Leaders, Data Products, and other partners to translate customer needs into actionable work, optimize onboarding, and drive measurable supply chain value.