Director of Social Strategy & Community (NA)

Conflux Systems; Atlanta (GA); Hybrid; USD 76,000 - 108,000; Full time

Job summary

Conflux Systems seeks a Director of Social Strategy & Community – North America to lead the strategic development and operational execution of the NAOU social vision from Atlanta. You’ll translate high-level goals into daily actions that drive consumer engagement, brand love, advocacy and business impact.

Collaborating with Creative, Brand, Media and IMX teams, you’ll ensure governance, safety, and authentic storytelling across platforms while embedding social into broader campaigns.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital/Social or related field.
• 8+ years in social marketing, digital marketing, or brand communications.
• Proven leadership with team or project management experience across diverse groups.
• Deep familiarity with major social platforms and content creation processes.
• Knowledge of social safety, governance, privacy, and crisis management.

Responsibilities

• Lead transformation of social from a channel to a strategic capability.
• Build and nurture vibrant brand communities with human insights and audience-first planning.
• Develop and operationalize social safety processes and escalation practices.
• Lead governance for creators and influencers for NAOU Marketing.
• Drive change management and streamline workflows across teams and agencies.
• Partner with Creative, Brand, Media, and IMX to integrate social strategies into campaigns.
• Establish KPIs and use analytics to measure community health and business impact.
• Communicate the value of social initiatives to stakeholders with tangible outcomes.

Skills

Social marketing

Brand strategy

Leadership

Cross-functional

Education

Bachelor's degree in Marketing

Job description

Conflux Systems seeks a Director of Social Strategy & Community – North America to lead the strategic development and operational execution of the NAOU social vision from Atlanta. You’ll translate high-level goals into daily actions that drive consumer engagement, brand love, advocacy and business impact.

Collaborating with Creative, Brand, Media and IMX teams, you’ll ensure governance, safety, and authentic storytelling across platforms while embedding social into broader campaigns.