Director of Service Planning, Quality & Systems

The Arc Mercer; Princeton (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

The Arc Mercer seeks a Director of Service Planning Quality & Systems Integration to lead the organization’s strategy for cohesive service planning, goal development, and documentation standards across Residential, Day, and Employment services.

You will build frameworks, ensure accurate data-informed decision making, and strengthen system structures for high-quality planning and outcome measurement, with an emphasis on regulatory readiness and cross-functional collaboration.

Qualifications

• Deep understanding of person-centered planning and goal development.
• Experience with outcome measurement, data analysis, and quality systems.
• Strong knowledge of documentation platforms and system implementation.
• Ability to coordinate complex, multi-step workflows across diverse teams.
• Exceptional organizational, communication, and leadership skills.
• High attention to detail and commitment to regulatory compliance.

Responsibilities

• Lead the agency’s committee responsible for goal development practices.
• Define expectations for goal clarity, measurability, and alignment with assessed needs.
• Ensure interdisciplinary teams follow consistent processes when developing or revising goals.
• Review goal quality and ensure goals remain relevant to each person’s desired outcomes.
• Maintain a unified planning calendar covering all service areas.
• Track annual and interim deadlines and ensure preparation begins proactively.
• Coordinate with clinical, behavioral, and program staff to ensure timely completion of assessments, reports, and draft goals.
• Confirm that all materials are accurate, complete, and ready for planning meetings.
• Oversee systems that track progress toward individual goals.
• Analyze outcome data to identify trends, strengths, and areas needing improvement.
• Recommend or direct goal revisions when progress data indicates limited effectiveness.
• Produce outcome reports that support leadership decision-making, quality initiatives, and regulatory compliance.
• Serve as the organizational lead for documentation system structure and usage.
• Establish standards for data entry, naming conventions, and workflow consistency.
• Audit system data to ensure accuracy, completeness, and compliance.
• Promote uniform system practices across all programs and departments.
• Develop and maintain agency procedures related to service planning, goal development, and outcome tracking.
• Standardize workflows to ensure consistency across programs.
• Collaborate with Quality Assurance leadership on related documentation systems (e.g., medical tracking, logs, incident documentation).
• Update policies in response to regulatory changes or system enhancements.
• Lead cross-departmental workgroups focused on improving system utilization and operational efficiency.
• Conduct internal audits to verify compliance with planning and documentation standards.
• Identify opportunities to streamline workflows and strengthen accountability.

Skills

Person-centered planning

Outcome measurement

Data analysis

Documentation systems

Workflow coordination

Regulatory compliance

Leadership

Job description

The Arc Mercer seeks a Director of Service Planning Quality & Systems Integration to lead the organization’s strategy for cohesive service planning, goal development, and documentation standards across Residential, Day, and Employment services.

You will build frameworks, ensure accurate data-informed decision making, and strengthen system structures for high-quality planning and outcome measurement, with an emphasis on regulatory readiness and cross-functional collaboration.