Director of Service Planning Quality & Systems Integration

The Arc Mercer; Ewing Township (NJ); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Top 401k plans

11% 401k match

Medical benefits

Paid time off

Job summary

The Arc Mercer is seeking a Director of Service Planning Quality & Systems Integration to lead the organization’s strategy for service plans, goal development practices, and documentation systems.

You will safeguard quality, accuracy, and alignment of person-centered planning while strengthening data-driven decision making across Residential, Day, and Employment services.

Qualifications

• Deep understanding of person-centered planning and goal development.
• Experience with outcome measurement, data analysis, and quality systems.
• Strong knowledge of documentation platforms and system implementation.
• Ability to coordinate complex, multi-step workflows across diverse teams.
• Exceptional organizational, communication, and leadership skills.

Responsibilities

• Lead the service plan standards and goal development.
• Coordinate the Service Plan lifecycle across programs.
• Monitor and report on outcomes and quality.
• Oversee data governance and system improvements.
• Develop and update policies, procedures, and workflows.
• Lead cross-departmental workgroups to improve systems.

Skills

Person-centered planning

Outcome measurement

Data governance

Documentation platforms

Cross-functional leadership

Job description

Job Details

Job Location: EWING, NJ 08638

Position Type: Full Time

Salary Range: $95,000.00 - $100,000.00

Salary/year

Position: Director of Service Planning Quality & Systems Integration

Compensation: $95,000 - $100,000 annually

Employment Type: Full-Time, exempt

Reports To: Chief Operations Officer

What We Offer

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal, Vacation & Sick; Paid Holidays

Who We Are

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer, we don\'t just talk about change - we build it. Our mission-driven team thrives on innovation, inclusivity, and impact.

Position Overview

The Director of Service Planning Quality & Systems Integration leads the organization’s strategy for ensuring that service plans, goal development practices, and documentation systems function cohesively and consistently across all programs. This role safeguards the quality, accuracy, and alignment of person-centered planning processes while strengthening the agency’s use of data to guide decisions and maintain regulatory readiness.

Rather than writing service plans or managing day-to-day program operations, this position focuses on building the frameworks, standards, and system structures that enable high-quality planning, reliable documentation, and meaningful outcome measurement across Residential, Day, and Employment services.

Primary Areas of Accountability

• Service Planning Standards Leadership
• Coordination of the Service Plan Lifecycle
• Outcome Measurement & Quality Monitoring
• Systems Stewardship & Data Governance
• Policy, Procedure & Workflow Development
• System Improvement & Internal Workgroup Leadership

Service Planning Standards Leadership

• Lead the agency’s committee responsible for goal development practices.
• Define expectations for goal clarity, measurability, and alignment with assessed needs.
• Ensure interdisciplinary teams follow consistent processes when developing or revising goals.
• Review goal quality and ensure goals remain relevant to each person’s desired outcomes.

Coordination of the Service Plan Lifecycle

• Maintain a unified planning calendar covering all service areas.
• Track annual and interim deadlines and ensure preparation begins proactively.
• Coordinate with clinical, behavioral, and program staff to ensure timely completion of assessments, reports, and draft goals.
• Confirm that all materials are accurate, complete, and ready for planning meetings.

Outcome Measurement & Quality Monitoring

• Oversee systems that track progress toward individual goals.
• Analyze outcome data to identify trends, strengths, and areas needing improvement.
• Recommend or direct goal revisions when progress data indicates limited effectiveness.
• Produce outcome reports that support leadership decision-making, quality initiatives, and regulatory compliance.

Systems Stewardship & Data Governance

• Serve as the organizational lead for documentation system structure and usage.
• Establish standards for data entry, naming conventions, and workflow consistency.
• Audit system data to ensure accuracy, completeness, and compliance.
• Promote uniform system practices across all programs and departments.

Policy, Procedure & Workflow Development

• Develop and maintain agency procedures related to service planning, goal development, and outcome tracking.
• Standardize workflows to ensure consistency across programs.
• Collaborate with Quality Assurance leadership on related documentation systems (e.g., medical tracking, logs, incident documentation).
• Update policies in response to regulatory changes or system enhancements.

System Improvement & Internal Workgroup Leadership

• Lead cross-departmental workgroups focused on improving system utilization and operational efficiency.
• Conduct internal audits to verify compliance with planning and documentation standards.
• Identify opportunities to streamline workflows and strengthen accountability.

Key Qualifications & Competencies

• Deep understanding of person-centered planning and goal development.
• Experience with outcome measurement, data analysis, and quality systems.
• Strong knowledge of documentation platforms and system implementation.
• Ability to coordinate complex, multi-step workflows across diverse teams.
• Exceptional organizational, communication, and leadership skills.
• High attention to detail and commitment to regulatory compliance.

Role Impact

The Director ensures that service planning processes are consistent, data-informed, and aligned with agency expectations. By strengthening system integrity and interdisciplinary collaboration, this role directly supports high-quality services, regulatory readiness, and meaningful outcomes for the individuals served.

Equal Opportunity Employer This organization an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.