Director of Service (OM)

Thompsonknows; Omaha (NE); On-site; USD 120,000 - 180,000; Full time

Job summary

Thompson Solutions Group is seeking a Director of Service to lead the growth, profitability, and operational performance of the Service Division. You will guide electrical, mechanical, plumbing, and small-project operations and manage service leaders, technicians, and support teams in a fast-paced environment.

The role emphasizes leadership, strategic planning, and execution to improve customer satisfaction, workforce development, and recurring revenue opportunities.

Qualifications

• 8+ years of leadership in service operations (electrical, mechanical, plumbing, HVAC, or trades).
• 5+ years leading field technicians, service managers or project managers.
• Proven growth, profitability, and workforce development for a service business.

Responsibilities

• Lead the Service Division's performance and growth.
• Develop strategies to improve profitability, customer satisfaction, and efficiency.
• Manage budgeting, forecasting and KPIs.
• Oversee staffing, scheduling, dispatching and project execution.
• Foster customer relationships and account growth.
• Mentor service managers and field leaders.
• Promote safety, accountability, teamwork, and continuous improvement.
• Leverage data to enhance service delivery.

Skills

Leadership

Customer relationships

Financial acumen

Strategic thinking

Communication

Team development

Education

Bachelor's degree (Construction Management / Engineering / Business)

Job description

Director of Service

About the Opportunity

Thompson Solutions Group is seeking an experienced and results-driven Director of Service to lead the growth, profitability, and operational performance of our Service Division.

In this role, you will provide leadership and direction for electrical, mechanical, plumbing, and small-project operations. The ideal candidate has a strong background in the skilled trades and understands what it takes to lead service managers, field leaders, technicians, and support teams in a fast-paced service environment.

Working closely with company leadership, you will drive operational excellence, strengthen customer relationships, develop high-performing teams, and position the Service Division for continued growth and success.

What You'll Do

• Lead the overall performance and growth of the Service Division.
• Develop and execute strategies that improve profitability, customer satisfaction, and operational efficiency.
• Manage department financial performance, including budgeting, forecasting, and key performance metrics.
• Oversee daily service operations, including staffing, scheduling, dispatching, and project execution.
• Build and maintain strong relationships with customers and strategic accounts.
• Support business development efforts and expand recurring revenue opportunities.
• Recruit, develop, and mentor service managers and field leaders.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.
• Leverage technology and performance data to enhance service delivery and the customer experience.

What We're Looking For

• Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field, or equivalent industry experience.
• 8+ years of leadership experience in electrical, mechanical, plumbing, HVAC, construction, or skilled-trades service operations.
• 5+ years of experience leading field technicians, service managers, project managers, or trade professionals is required.
• Proven success managing a service business with responsibility for growth, profitability, and workforce development.
• Strong financial, operational, and strategic business acumen.
• Exceptional leadership and team development skills.
• Strong customer relationship and business development capabilities.
• Excellent communication and presentation skills.
• Valid driver's license and ability to travel as needed.

Why Thompson Solutions Group?

This is an opportunity to lead a key area of our business, develop talented teams, strengthen customer partnerships, and make a lasting impact on the Service Division's future growth and success.

Thompson Solutions Group is a proud EEO employer.