Director of Service Line Excellence & Operations

Advocate Health; Chicago (IL); On-site; USD 180,000 - 230,000; Full time

Job summary

Advocate Health is seeking an experienced Operations leader to oversee clinical and administrative functions across care locations in Chicago. The role drives service line execution, budgets, and performance initiatives in partnership with senior leadership.

The position requires strategic thinking, strong leadership of frontline managers, and a focus on quality, access, and patient experience. You will work across ambulatory and hospital settings to optimize resources and outcomes.

Qualifications

• Strategic thinking to translate priorities into plans and measurable results.
• Strong operational leadership across complex healthcare environments.
• Financial, analytical, and problem-solving skills including data-driven decisions.
• Experience driving performance improvement and operational efficiency.
• Ability to lead through managers and hold frontline leaders accountable.
• Proven collaboration with clinicians, executives, and cross-functional teams.

Responsibilities

• Directs clinical and administrative operations to align with service line and enterprise priorities.
• Establishes operational plans, performance expectations, and management routines across practices.
• Monitors budgets, identifies risks, and directs corrective actions to meet financial targets.
• Drives integration across care settings to improve access, capacity, growth, and consistency.
• Leads workforce planning and develops a high-performing work environment.

Skills

Strategic thinking

Operational leadership

Financial analysis

Performance improvement

Change management

Team leadership

Communication

Education

Bachelor’s Degree in Healthcare or related field

Job description

Advocate Health is seeking an experienced Operations leader to oversee clinical and administrative functions across care locations in Chicago. The role drives service line execution, budgets, and performance initiatives in partnership with senior leadership.

The position requires strategic thinking, strong leadership of frontline managers, and a focus on quality, access, and patient experience. You will work across ambulatory and hospital settings to optimize resources and outcomes.