Director of Salesforce & Commercial CRM Strategy

IDEXX; Westbrook (ME); On-site; USD 180,000 - 240,000; Full time

Job summary

IDEXX is recruiting a Director of IT Sales CRM (Salesforce) to own strategy and modernization of the commercial tech stack, including CPQ, pricing tools, and data integration. You’ll partner with Global Sales, Marketing, and Revenue Operations to translate priorities into a unified technology roadmap and measurable commercial outcomes.

You will balance near-term demand with architectural discipline, lead a high-performing team, and drive adoption, governance, and security across CRM platforms in

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, Engineering, or related field.
• 12+ years of progressive enterprise IT experience with hands-on leadership of Salesforce and commercial application ecosystems.
• 7+ years of leadership experience managing global, cross-functional technical teams in matrixed environments.
• Demonstrated experience leading Salesforce CRM and marketing platform implementations, migrations, or large-scale modernization programs.

Responsibilities

• Translate go-to-market priorities into a coherent technology roadmap for CRM, CPQ, pricing tools, and related platforms.
• Own delivery governance across commercial application programs, releases, and enhancements.
• Lead cross-functional initiatives spanning Lead-to-Order, quote and pricing, and campaign-to-lead.
• Ensure production support, security, privacy, and regulatory compliance across global markets.

Skills

Salesforce

CPQ

Marketing automation

APIs

Data governance

Executive communication

Leadership

Agile/SAFe

Education

Bachelor’s or Master’s degree in Computer Science / Information Systems / Business / Engineering

Tools

Salesforce

Sales Cloud

Job description

IDEXX is recruiting a Director of IT Sales CRM (Salesforce) to own strategy and modernization of the commercial tech stack, including CPQ, pricing tools, and data integration. You’ll partner with Global Sales, Marketing, and Revenue Operations to translate priorities into a unified technology roadmap and measurable commercial outcomes.

You will balance near-term demand with architectural discipline, lead a high-performing team, and drive adoption, governance, and security across CRM platforms in