Hybrid Salesforce Administrator – Enterprise CRM & Innovation

IDEXX; Westbrook (ME); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Annual salary target $90k–$100k

Annual cash bonus

Health/Dental/Vision benefits Day-One

401k 5% match

Stock program

Job summary

IDEXX in Westbrook, Maine, is seeking a Salesforce Administrator to support our enterprise CRM within a six-person delivery team, helping unify and optimize our Salesforce capabilities to enable the business.

The role involves admin tasks, configuration, security, reports and dashboards, plus integration work with telephony and external tools, in a hybrid environment with 8 on-site days per month.

Qualifications

• 3 to 5 years of experience in performing Salesforce administrator functions and working with Salesforce build tools.
• Salesforce configuration experience.
• Experience with Sales Cloud & Service Cloud, and Experience Cloud is a plus.
• Experience integrating Service Cloud with Telephony Systems (i.e. Genesys Cloud).
• Experience with Agentforce is a plus.
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation.
• Bachelor's degree or equivalent combination of education and experience required.

Responsibilities

• Perform Salesforce administrator functions including maintenance/updates, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
• Develop, implement, and support enterprise applications and internal software; perform analytical activities to support functionality, availability and performance.
• Translate business needs into technical configurations for configuration or programming work.
• Configure Salesforce to satisfy business requirements; provide daily system administration; manage backup/recovery and patching; monitor capacity planning and stability.
• Assess technical requirements and scope projects; communicate results to business clients, project teams, and IT counterparts.

Skills

Salesforce admin

Salesforce DX

GitHub

GitHub Actions

Sales Cloud

Service Cloud

Experience Cloud

Genesys Cloud

Agentforce

Communication skills

Problem solving

Teamwork

Education

Bachelor's degree

Tools

Salesforce DX

Github

Github Actions

Genesys Cloud

Job description

IDEXX in Westbrook, Maine, is seeking a Salesforce Administrator to support our enterprise CRM within a six-person delivery team, helping unify and optimize our Salesforce capabilities to enable the business.

The role involves admin tasks, configuration, security, reports and dashboards, plus integration work with telephony and external tools, in a hybrid environment with 8 on-site days per month.